Agency Collection Representative

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Great American's Property & Casualty Finance Division oversees all accounting and financial reporting for American Financial Group and Great American Insurance Group. 

The Financial Division is looking for an Agency Collections Representative to join our Specialty Accounting team. This position is based out of the downtown Cincinnati office. Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs. 

Essential Job Functions and Responsibilities 

• Administers accounts payable, accounts receivable, and direct billing operations by ensuring accurate invoices, payment processing, and financial reconciliation. 

• Participates in resolving stakeholder inquiries and disputes related to billing discrepancies, aged receivables, and account reconciliation. 

• Prepares financial reports and registers, maintaining accuracy and completeness of accounting records. 

• Analyzes policy data and company guidelines to support resolution of outstanding balances and assist in determining appropriate collection action. 

• Coordinates with internal departments and third-party collection agencies to assist with recovering outstanding balances and processing uncollectible debt write-offs. 

• Assists in negotiating payment plans or settlements with clients to facilitate debt recovery. 

• Performs other duties as assigned. 

Job Requirements 

• High School Diploma or equivalent experience. 

• Generally, a minimum of 3 years of experience in insurance collections, agency billing, or related financial support operations. 

• Demonstrates attention to detail, organizational skills, and problem-solving abilities. 

• Experience with Microsoft Excel preferred 

Business Unit:

Property & Casualty Finance

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.