Engagement Lead

London, UK

Principal Engagement Leads at Thoughtworks are the delivery and solution leaders for AI-native advisory engagements. This role combines the responsibilities of an engagement manager, product leader, and systems thinker. You will dictate how high-level strategy translates into working solutions and measurable outcomes. 

You sit at the center of the engagement, connecting client intent, business outcomes, and execution reality to break down doors, get engagements started, and set up our delivery teams for success. By balancing strong opinions with high intellectual curiosity and flexibility, you bring integrity to technology, driving innovation at the absolute edge of AI strategy.

Job responsibilities

• You will own the delivery of outcomes by translating client goals into clear workstreams, milestones, and outputs, driving the “last mile” from idea to implementation.
• You will structure and drive AI-native advisory engagements, breaking down complex, ambiguous problems into clear, actionable components across team members, AI agents, and client stakeholders.
• You will orchestrate AI-native delivery, designing how AI is used across analysis, scenario modeling, workflow generation, and documentation while effectively managing output quality.
• You will ensure quality and coherence across the engagement, reviewing outputs for logical consistency, business relevance, and technical feasibility to build a cohesive narrative.
• You will interface directly with client delivery leadership (such as CTOs, CIOs, and program leads), translating advisory recommendations into practical execution paths and navigating tradeoffs in real time.
• You will proactively manage risk and execution reality, identifying technical, organizational, or commercial delivery risks early and adjusting the approach to maintain progress.
• You will build reusable delivery patterns, capturing and refining repeatable workflows, engagement models, and decision frameworks to expand our library of AI-native advisory assets.

Job qualifications

Technical Skills

• You have 8–15 years of experience in consulting and strategy, with a strong background in technology and a proven transition into the advisory and strategy space.
• You are highly comfortable with extensive pre-sales work, including pricing engagements and putting together proposals, pitch decks, RFIs, and RFQs.
• You are comfortable with new AI tooling, possessing the ability to design workflows around AI, evaluate the confidence of AI output, and continuously enhance your technical skills over time.
• You are an expert in systems thinking, allowing you to analyze how business processes, technology, data flows, and end-to-end dependencies fit together.

Professional Skills

• You thrive in a collaborative, non-hierarchical environment that values transparency, openness, feedback, and continuous change.
• You have a natural ability to navigate complex stakeholder landscapes, establishing and nurturing relationships while communicating clearly and concisely with senior business and technology leaders.
• You possess a high degree of intellectual curiosity and a structured approach to problem-solving, enabling you to think in hypotheses, tradeoffs, and outcomes.
• You understand how to balance AI capabilities with human oversight, knowing how to apply human judgment to direct AI tools effectively and move past anodyne outputs.

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Responsible Use of AI in Recruitment

At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.

Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.

We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

See here our AI policy.