Employee Experience Coordinator

About CooperSurgical

CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com. 

Work location: Trumbull, CT or Victor, NY (on-site). This is a contract only role for 4+ months

Scope:

Sits within the Employee Experience team within Global People Services.  Provides a range of first level (basic) HR service support to employees and people managers.  Support includes but is not limited to answering a variety of inquires related to process & policies, reviews and confirms the accuracy and completeness of any employee data changes and makes updates in relevant HRIS systems/applications.  Work assigned to the Employee Experience Coordinator is based on the complexity of the task as well as the incumbent’s familiarity with the local/regional requirements.  Work is assigned to this role through a Global Case Management Review and Triage process.   There are no supervisory responsibilities for this role.

Job Summary:

Supports the transaction process of employee data changes.  Enters data changes into the HRIS system(s).

Responsibilities

Global People Services Accountabilities:

• Allocate the assignment of requests coming through the Global Case Management Review & Triage process using established work allocation protocols. 
• Contribute to the continuous improvement (CI) activities.
• Regularly participates in team meetings, providing inputs and ideas to help progress the effectiveness and efficiency of the Global People Services Department.

Employee Experience Accountabilities:

• Completes assigned Global Case Management assignments accurately and within the target SLA timeframe. Case Management assignments range in type and nature but generally stem from general policy or procedure inquiries to employee data change processing. Note: this role is routinely assigned the less- complex or standard assignments.