Sales and Service Manager

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Conferences, Accommodations and Ceremonies, Level B

Job Title

Sales and Service Manager

Department

Sales and Services | Conferences and Accommodation

Compensation Range

$6,143.67 - $8,830.25 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

October 20, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Ongoing

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

Job Description Summary

Responsible for developing new business while also managing existing clients. Prospects, solicits, develops, negotiates and closes conference and group business. Manages events and services including booking facilities, assisting clients with schedule planning, coordinating facility and function services, coordinating registration services, and overseeing onsite logistics. Ensures clients needs are met through active communication, excellent service etiquette and team leadership.

Organizational Status

Reports to the Director, Groups/Conferences, takes direction from other senior managers, works closely with the Housestaff Coordinator, and works collegially with other departmental managers and staff. Work as part of a team and is responsible for a portfolio of clients to achieve goals and ensure consistent and high level of service to all clients. Interacts regularly with other UBC departmental staff, faculty, clients, guests, and internal and external suppliers.

Works flexible hours and organizes work to meet client needs often under tight deadlines due to the demands of simultaneous short and long term sales and service activity. Frequently works sitting at a computer and conversing via telephone. During summer months often works weekends and long days to prepare for and oversee on site logistics of events. Occasionally required to travel, work at tradeshow booths and/or make presentations to groups. Responds to off hour phone calls to troubleshoot client events.