About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Description

Connect the Enterprise. Engineer for Reliability.

Are you passionate about network engineering, enterprise connectivity, and building resilient infrastructure that keeps critical business applications running? Do you enjoy solving complex routing and switching challenges, optimizing network performance, and supporting secure, highly available cloud environments? We’re looking for a Network Engineer to help design, implement, maintain, and evolve our enterprise network infrastructure.

The Opportunity

In this role, you’ll support the network infrastructure that connects our enterprise systems, cloud environments, data centers, and business applications. You’ll work across routing, switching, network security, and voice technologies, helping ensure reliable connectivity, strong security controls, and consistent network performance across a distributed enterprise environment.

Working with Juniper routers, Dell switches, Palo Alto firewalls, VPN technologies, and enterprise voice infrastructure, you’ll collaborate with engineering teams, service providers, and business stakeholders to deliver network solutions that meet current operational needs and support future growth.

This role is ideal for an experienced network engineer who combines deep technical knowledge with strong troubleshooting skills, project execution, and a commitment to operational excellence.

Your Mission-Critical Responsibilities

Network Infrastructure Engineering: Configure, implement, maintain, and support enterprise network infrastructure, including Juniper routers, Dell switches, Palo Alto firewalls, VPN tunnels, security appliances, and related data center equipment.

Routing & Switching: Design, configure, and troubleshoot complex routing and switching environments to support reliable connectivity across enterprise networks, cloud infrastructure, and critical business applications.

Network Architecture & Standards: Maintain and enforce enterprise network design, security, and configuration standards. Evaluate existing infrastructure and recommend improvements that support performance, reliability, and business requirements.

Cloud & Enterprise Connectivity: Support network connectivity across LAN, WAN, data center, and cloud environments, helping ensure secure and reliable access to business-critical applications and services.

Network Security: Configure and maintain network security appliances, firewall policies, and VPN connectivity in accordance with established security and infrastructure standards.

Network Protocols & Performance: Apply in-depth knowledge of TCP/IP, DNS, SNMP, SMTP, BGP, EIGRP, MPLS, SIP, and related networking technologies to maintain connectivity, investigate issues, and optimize network operations.

Voice & Unified Communications: Support the implementation and maintenance of Juniper and Dell voice-related solutions and associated network infrastructure. Troubleshoot voice connectivity and signaling issues involving SIP, H.323, relevant G-series voice codecs, and PSTN gateways.

Troubleshooting & Problem Resolution: Diagnose and resolve complex network hardware, software, and connectivity issues. Proactively investigate recurring problems, identify root causes, evaluate alternatives, and implement effective solutions to restore and maintain service.

Project Delivery & Implementation: Execute assigned network projects, installations, upgrades, and infrastructure changes in accordance with established objectives, schedules, and operational requirements.

Documentation & Configuration Management: Develop and maintain accurate documentation covering network designs, configurations, hardware, firmware, software, installations, upgrades, and operational procedures.

Vendor & Stakeholder Collaboration: Coordinate with service providers, internal teams, and customers through ticketing systems, email, and telephone to resolve issues, manage service requests, and support successful implementations.

Strategic Planning & Technology Evaluation: Participate in network planning and technology reviews, evaluating existing hardware and software and recommending solutions that align with evolving business and end-user needs.

What You Bring to the Team

The Experience: 5+ years of experience supporting and maintaining network infrastructure in a cloud or enterprise environment.

The Networking Foundation: Expert knowledge of TCP/IP networking, LAN and WAN technologies, IP routing, DNS, MPLS, SNMP, SMTP, BGP, EIGRP, VPNs, and SIP.

The Juniper Expertise: Strong hands-on experience configuring, maintaining, and troubleshooting Juniper routers and a thorough understanding of Junos OS.

The Dell Infrastructure Skills: Experience supporting Dell network switches and familiarity with Dell switch operating systems.

The Network Security Toolkit: Practical experience configuring and maintaining Palo Alto firewalls, VPN tunnels, and network security appliances.

The Voice Networking Knowledge: Strong understanding of voice signaling and transport technologies, including SIP, H.323, G.711, G.723, G.729, and PSTN gateways.

The Enterprise Perspective: Demonstrated experience supporting network infrastructure and delivering projects within large, distributed, multi-department organizations.

The Troubleshooter: Ability to analyze complex network issues, identify root causes, and implement effective solutions that minimize disruption and maintain service availability.

The Project Delivery Mindset: Experience executing infrastructure implementations, upgrades, and configuration changes while meeting established objectives and delivery timelines.

The Documentation Discipline: Ability to produce clear, accurate technical documentation and communicate network changes, findings, and recommendations effectively.

The Educational Foundation: A bachelor's degree in Computer Science or a related field is preferred, or equivalent relevant professional experience.

Extra Credit (The Nice-to-Haves)

Advanced Network Design: Experience designing and implementing complex enterprise routing and switching architectures across distributed environments.

Cloud Networking: Experience supporting connectivity between enterprise networks, data centers, and cloud-based business applications.

Network Security & Resilience: Experience evaluating network security controls and improving infrastructure availability, reliability, and operational resilience.

Voice Infrastructure Integration: Familiarity with enterprise VoIP environments, SIP signaling, PSTN gateways, and voice quality troubleshooting.

Continuous Improvement: A track record of identifying opportunities to improve network performance, strengthen security standards, and streamline operational processes.

Why Join Us?

Complex Engineering Challenges: Work across enterprise routing, switching, network security, cloud connectivity, and voice infrastructure.

Business-Critical Impact: Help maintain the secure, reliable network services that support essential business applications and enterprise operations.

Collaborative Delivery: Partner with engineering teams, service providers, and business stakeholders to deliver infrastructure projects and resolve challenging technical issues.

Long-Term Innovation: Contribute to network architecture planning, technology evaluations, and the evolution of enterprise infrastructure.

The pay range for this opportunity is from $143,100 to $198,300 + benefits. This range represents the anticipated low and high end of the salary plus bonus for this position. Actual total compensation will vary and are based on factors such as a candidate’s qualifications, skills, competencies.

#LI-CS1

Experience

7 - 10 Years of Experience

Education

Bachelor degree or equivalent experience

Preferred Certifications

Footer

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.