ServiceNow Architect

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

EY-ServiceNow Technical Architect - Telecom Sales & Order Management (SOMT) & Integrations

As part of EY GDS-ServiceNow team, you will be solving client problems using the ServiceNow platform. You will get the opportunity to work with a high-performing team and drive innovative solutions that address complex client needs.

The opportunity

We are seeking a hands-on ServiceNow Technical Architect with deep expertise in Telecom Sales & Order Management (SOMT), enterprise integrations, and ServiceNow platform development. The ideal candidate will lead architecture and delivery while actively contributing to coding, configuration, troubleshooting, and mentoring teams. Experience with telecom OSS/BSS ecosystems, Performance Analytics, and AI capabilities is essential.

  Your key responsibilities

• Architect and deliver ServiceNow Sales & Order Management (SOM/SOMT) solutions for telecommunications clients.
• Lead discovery sessions, requirements workshops, solution design discussions, and stakeholder reviews.
• Design and implement integrations using REST, SOAP, IntegrationHub, Scripted APIs, and MID Servers with external OSS/BSS, CRM, ERP, billing, and inventory systems.
• Remain hands-on by configuring and developing ServiceNow solutions, including Business Rules, Script Includes, Client Scripts, Flow Designer, Catalog Items, UI Actions, and custom applications.
• Troubleshoot and resolve complex platform, integration, and production issues through root cause analysis and technical leadership.
• Lead development teams, conduct code reviews, enforce best practices, and drive technical governance.
• Mentor and train junior developers, providing technical guidance and capability development across the team.
• Leverage ServiceNow AI capabilities, automation, and Performance Analytics to improve operational efficiency and business outcomes.

Skills and attributes for success

• ServiceNow SOM/SOMT, TSM, TNI, ITSM, CSM, FSM, CMDB/CSDM, integrations
• Telecom OSS/BSS integration experience.
• Performance Analytics, Now Assist, AI Agents, and Agentic AI solutions.
• Strong communication, workshop facilitation, stakeholder management, and team leadership skills.