Business Consulting - Customer, Experience Associate

In a world of dramatic and fast-paced change, organisations are under increasing pressure to transform their businesses, deliver exceptional customer experiences, and realise measurable value from their investments. As a customer advisory professional, you’ll provide clients with a strong analytical framework to transform their sales and drive sustainable growth. Joining one of our high-performing, globally integrated teams, you’ll work closely with our clients to design and deliver transformation programmes that improve customer outcomes, optimise business performance, and create sustainable competitive advantage.

Through our structured learning and development program, you’ll develop the skills, knowledge and experience to help grow our clients’ businesses. And with a network that stretches across the world, you’ll gain unparalleled insight and experience from different geographies and sectors. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Your key responsibilities

• Support the delivery of projects across business transformation, customer and experience transformation, operating model redesign and strategic initiatives
• Conduct research, market assessments, benchmarking and data analysis to generate actionable insights and recommendations
• Structure complex business problems using hypothesis-driven thinking and analytical approaches
• Lead design and discovery activities, including facilitating workshops to identify pain points, opportunities and develop user-centric experience improvements
• Design future-state operating models, business processes and transformation roadmaps
• Collaborate effectively across EY teams and with client stakeholders to deliver quality outcomes within agreed timelines
• Contribute to the development of the Customer practice i.e. support industry events, thought leadership and development of new tools and methods

Skills and attributes for success

• Strong analytical and problem-solving skills
• Strong drive to excel professionally, and to guide and motivate others
• Advanced written, verbal and presentation skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foster an efficient, innovative and team-oriented work environment

To qualify for the role, you must have

• A bachelor’s or master’s degree with 3-6 years of working experience in a problem-solving capacity. Preferably with experience in a business consulting role in a leading consultancy firm, designing and delivering transformation projects in the market

• Familiarity with business trends, best practices and technology solutions. Some fundamental experience in at least one of the competencies: customer strategy and experience, service and journey design, business transformation, operating model design and business process improvement would be helpful