Claims Agent

At Allianz, we're not just about insurance - we're about making an impact. As a global leader in insurance and financial services, we help people and businesses grow while offering a fun, supportive environment where everyone thrives. If you're passionate about providing exceptional service and want to grow your career, come join us!

What You'll Be Doing:

• Responsible for delivering professional customer service via phone (80%) and email (20%), ensuring a positive customer experience and timely resolution of inquiries.
• Correspondence with customers in a polite manner, ensuring a high degree of their satisfaction;
  providing specific information and advice to clients;
• Recording information and changes regarding customer data in the related applications of the job;
• Getting familiar with the routine and processing target volumes of requests and calls - discussing complex cases and challenges with the team leader and other designated persons, as well as contributing to improving the quality of the services provided by the team;
• Involvement in the development/improvement of operational processes;
• Attentive and active participation in the trainings offered by the company;
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
• Compliance with the instructions from the team leader or the management line.
   
   

What We’re Looking For:

• Advanced proficiency in English (C1).
• Experience: 1-2 years in a similar role
• Problem-Solver: You know how to find solutions and tackle challenges head-on.
• Quick Thinker: You can handle a high volume of work and meet deadlines.
• Independent Worker: Able to manage your tasks with little supervision and deliver results.
• Good understanding of AI frameworks and the ability to utilize AI tools in everyday tasks. Interest in supporting clients in adopting AI for successful business transformation.
• Business Intelligence  Important for decision-making and strategic planning.
• Tech-Savvy: Comfortable using Microsoft Office (Outlook, Excel, Word, PowerPoint, Access) 
   

Why You’ll Love It Here:

• Health & Well-being:
• Private medical services for peace of mind.
• Performance-based bonuses every month.
• Extra gifts and holiday budgets through our Benefit Platform.
• Additional vacation days as you grow with us.
• Corporate seminars to boost your skills

 
 
How we hire 

We hire directly. Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submissions will not be considered.

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

108006 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Great to have you on board. Let's care for tomorrow.