Change Management Manager

Requisition ID: 275138 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Reporting to the Senior Manager, Change Management, the Manager, Change Management oversees, and coordinates change management and communication activities globally for our Global Case Manager and assists in Change management activities for Global AML.  The role partners with business stakeholders, project management teams and subject matter experts to ensure a strong solution is achieved and project timelines are met.  

Is this role right for you? In this role, you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge through our Change Management Framework.
• Oversee the execution of our Change Management Framework strategy for Global AML and Global Case Manager.
• Work closely with Product, Solutions, and Incident teams and other key stakeholders to identify needs, design, and development, manage and execute Global change management activities/events including support of change champion programs, communications, SharePoint pages and channels.
• Monitor change management programs progress by tracking activity, resolving problems, providing progress reports, and recommending actions to Sr. Manager/Director
• Work with the subject matter experts (internal, external, industry), our business line partners, and/or Global Learning and Development to acquire or develop and maintain standardized Functional Global Case Manager user content and other communications.
• Provide additional support to the Sr. Manager on wider projects on an ad hoc basis  
• Proactively address issues for emerging change management gaps and provide executable solutions
• Develop/aid in the preparation of presentations to leadership  
• Coach and develop direct reports through regular feedback, performance management, and individualized development planning to build capability and support career growth
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.
• Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.