Application Support

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

About Team:

The eGlobal Support Team provides first‑level application support to the WTW business community, ensuring timely issue resolution and a consistent service experience. The team brings expert knowledge of eGlobal and related applications to support business operations effectively. Key responsibilities include maintaining clear documentation of core support processes, participating in the analysis and testing of new application services, and coordinating with external suppliers to deliver agreed support services. The team also manages proactive and effective communication with business stakeholders to ensure transparency, alignment, and confidence in eGlobal application support.

Job Summary:

• Provide first level support to the WTW Business Community
•  Provide Expert knowledge of specific applications to the WTW Business community
•  Documentation of key support processes.
• Participate in analysis and testing for new Application Services.
•  Liaison and management of Suppliers for provision of support services.
• Manage communications to Business Stakeholders for eGlobal Applications support.

Principal Duties/Responsibilities:

• Identifying recurring and high impacting incidents and provide proactive solutions to these problems. 

• Provide technical assistance for major incidents and assist with identifying to root cause and future action plans.

• Collaborate with the application community to prioritise product enhancements, customer changes and eGlobal Application faults.

• Provide Customer Support as dictated by the WTW Business Community demands and staffing levels.

•  A core member of the Support Function responsible for high value delivering services to the Business Units.

• Liaison with Product Owner to ensure support services are in line with SLA’s (Service Level Agreement).

• Providing expert Application Support and Development knowledge to WTW Project Teams

• Ensure compliance with IT (Information Technology) practices and procedures for those Applications you support.

• Provide support for interfaces incoming and outgoing from the application 

• Co-ordinating with DBA (Database Administrator) & Platform team to implement changes in Production.

• Testing eGlobal Application at the time of upgradation and creating/updating SOPs (Standard Operating Procedures) for all Weekly/,Monthly,Tasks.

• Create Incidents, raising change requests, assigning task to DBA (Database Administrator), verify the changes after deployment and Informing requester.

• Good understanding of the IT organisation, processes, standards and Governance, particularly support finance in reconciliation issues.

• Good understanding of the operations, markets and processes of the BU support

• Experience: • 2 – 5 Years

• Technical Skills: Oracle or SQL (Query writing) & MS-Access, Service Now (Request/ Ticket handling), Excel, 

• Good to have: Azure/ Copilot & Insurance domain

Responsibilities

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Qualifications

The Application Process

Stage 1: Online application and recruiter review

Stage 2: Pre-recorded video interview

Stage 3: Live In person / video interview with hiring manager and team

Stage 4: Offer and onboarding

Any Graduate

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.