Client Associate

Publication date : Oct 02, 2026, 12:00AM

About us

Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

The Senior Client Associate builds and maintains strong customer relationships, ensuring satisfaction, service adoption, and effective governance of commercial activities.

As the key point of contact for assigned accounts, this role manages customer requests, coordinates internal stakeholders, and works directly with customers and Account Management teams to drive organic growth and upselling opportunities.

It also leads Request to Cash activities for assigned accounts, ensuring requests are handled accurately and within expected timelines, in line with customer requirements, contractual conditions, and Orange processes. In this scope, the role contributes to pricing strategy and competitiveness, helping ensure offers remain aligned with market conditions, account objectives, and margin expectations.

Beyond this, the role maintains customer specific commercial and operational guidelines, monitors Request to Cash performance, supports contract lifecycle activities, and ensures ordering structures are aligned with billing requirements. It proactively identifies opportunities to improve processes, customer experience, and operational efficiency across the end to end lifecycle, and coordinates the cross functional teams involved.

About you

Knowledge and abilities

• Ability to engage with internal and external clients to identify and support business opportunities

• Ability to lead customer facing communication

• Ability to handle multiple projects simultaneously

• Have good understanding of telecom and IT market and solutions

• Ability to understand customer (internal and external) requirements, challenges and needs and develop commercial proposals aligned with customer expectations

• Good understanding of sales and quote to bill processes: how bids are managed, how quotes and orders are processed, impact of quote to order activities in the service delivery and operations chains, execution of terms and conditions of service agreements, management of billing issues, etc