Dispute Resolution Specialist

DISPUTE RESOLUTION SPECIALIST – PERSONAL INJURY & COMMERCIAL – MELBOURNE, VIC (3-MONTH CONTRACT)

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2026 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. 

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role 

• To conduct the review of disputes to ensure the decision is technically sound
• Effectively provide a strategy on how to best progress the dispute
• Proactively engage with employers, the Workplace Injury Commission (WIC) and employee representatives to facilitate the early resolution of disputes
• Formally represent Allianz during the conciliation process and at conference (if required) in accordance with WorkSafe and AAL policies and procedures
• Ensure dispute resolution practices are in accordance with the requirements of Allianz/WorkSafe licence agreement
• Ensure systems are updated with conciliation reviews, pre-conciliation reviews, and outcomes within set timeframes
• Provide superior customer service to all parties
• Identify skill gaps in technical and legal matters and provide input on training needs in conjunction with the team manager so learnings can be shared with claim teams

About you

• Minimum of 5 years’ experience as a Technical Manager, Eligibility Officer, or Senior Case Manager
• Experience in the workers compensation scheme, in particular Case Management, Eligibility, and/or Technical Management
• A Tertiary qualification in Law (desirable but not essential) 
• Strong working knowledge of the Workplace Injury Rehabilitation and Compensation Act 2013 and the WorkCover scheme
• Strong organisational, stakeholder management, interpersonal, communication and negotiation skills
• Excellent attention to detail and time management skills
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site. 

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers  

Important Notice:

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’allianz.customerservice@gmail.com’” or ’allianz-support@yahoo.com’, it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.