COE Manager

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

Location: USA - VIRTUAL - US Virginia 

Division: Solutions 
Job Posting Title: Senior COE Manager, GCM - 130585 
Time Type: Full Time

Job Summary

The Manager Center of Excellence provides critical support to the Global, Regional and Local Customer, Data Center, and Internal Account/Operations Team. Responsible for being the liaison/direct link to the customer in shaping the strategic direction of the CoE program landscape to deliver standards and harmonization through effective program management and continuous improvement.

Key Responsibilities

• Manages the GCM CoE activities to align CoE program development with operations across Safety, Security, Sustainability, Quality, IT Systems, & Training, CIP, Operations Excellence, Innovation, etc…

• Responsible for driving and shaping CoE programs with a focus on providing best-in-class service to the customer. Develop, align and implement process & tools to improve business. Lead communication strategy around CoE program scope to promote company strategy and priorities

• Co-manage change management programs linked to the CoE program scope that supports customer strategy. Identify, design, and implement continuous improvement initiatives. Measure and report impact.

• Collaborate with GCM Business Management to align overall strategy, future growth and best approach for business growth and sustainment.

• Build, maintain and manage relationships across all levels of the organization and act as the senior interface at global level to appropriate stakeholders on the customer side, understanding their demands