Process Specialist
Posted 13 Oct 2026
Advertised as “Senior Process Specialist, Order to Cash (M/F/D)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
No salary listed for this role.
Field of studyAccounting, Business Administration, Finance, Procurement (or related)
Study levelBachelor's
Within Group Finance Transformation, we are looking for a Senior Process Specialist, Order to Cash who will support the Senior Manager, OTC Process Governance, and will collaborate closely with OTC GPO(s) and other Process Specialist(s). Special focus is the SAP billing set-up for operational invoicing (Billing engine roll-out/country e-invoicing mandates).
Strategic Project Support
• Map current and future processes and related changes.
• Assess design requests and prepare recommendations for review.
• Present processes and advise on training and testing needs.
Process Governance
• Maintain approved process documentation and support process-performance monitoring.
• Support continuous improvement, optimisation, and audits, subject to capacity.
• Identify and support standardisation opportunities with the relevant GPO.
Process Scope
Order-to-Cash (OTC) at DSV encompasses the process from customer order taking until cash receipt and closing. In close cooperation with the divisional process owners, who are responsible for operational order fulfillment and invoice triggering, the Finance Transformation GPO team has the full process ownership for SAP billing engine invoicing to closure.
Responsibilities:
Project Design Phase
- Present and explain standard process documentation.
- Support Business Change Management in identifying requirements, gaps, and deviations.
- Review requirements and gaps and incorporate them into process flows.
- Submit requirements and proposed changes to the relevant GPO for review and approval.
- Help with SAP invoice form layout adjustments, due legal/tax requirements.
Project Delivery Phase
- Act as the first point of contact for scope changes during build, testing, and hyper care.
- Keep processing documentation up to date.
- Review training materials and SOPs.
- Contribute to defining the testing scope, focusing on identified requirements and gaps.
Process Governance and Improvement
- Maintain the OTC process baseline with other Process Specialist(s).
- Assess improvement initiatives and prepare recommendations for GPO decision-making.
- Support reviews of local alignment with approved OTC processes.
- Monitor OTC developments and share relevant external practices and insights with the OTC team.