COE Manager
Posted 13 Oct 2026
Advertised as “CoE Manager, GCM (Global Customer Management)”
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- L5
- Expected experience
- 7+ yrs
- Management level
- People management
- Contract
- Full-time
No salary listed for this role.
Field of studyBusiness, Logistics, Supply Chain (or related)
Study levelBachelor's or higher
Číslo pracovní pozice: 130192
Pracovní úvazek: Full Time
CoE Manager, GCM (Global Customer Management)
Location: Flexible within DSV locations (Global Role)
Department: Global Customer Management (GCM)
Reporting to: GCM Head
Management Level: L5
Drive Global Excellence Across Our Strategic Customer Programs
Are you passionate about transforming operations, driving continuous improvement, and building strong relationships with global stakeholders? We are looking for a Center of Excellence (CoE) Manager to join our Global Customer Management team.
In this role, you will act as a strategic partner across global, regional, and local teams, supporting the development and execution of CoE programs that enhance performance, standardization, and customer value. You will play a key role in shaping future operational excellence initiatives and ensuring alignment between customer expectations and DSV's global strategy.
Key Responsibilities
- Lead and manage GCM Center of Excellence activities across global customer programs.
- Drive the development, implementation, and continuous improvement of standardized processes, tools, and best practices.
- Collaborate with stakeholders across Operations, Quality, Safety, Security, Sustainability, IT, Innovation, Training, and Operational Excellence functions.
- Support and co-lead change management initiatives aligned with customer strategies and business objectives.
- Develop communication strategies that promote program objectives and organizational priorities.
- Build strong relationships with internal and external stakeholders and act as a senior customer-facing representative at global level.
- Contribute to strategic planning, roadmap development, and deployment of global initiatives.
- Monitor program performance through KPI management, audits, and governance frameworks.
- Identify opportunities for continuous improvement and drive implementation of best-known methods and operational excellence initiatives.
- Proactively manage risks, resolve issues, and ensure successful delivery of business objectives.
What We Are Looking For
Experience & Education
- Minimum 7 years of experience within Contract Logistics, Supply Chain, or related industries.
- Proven end-to-end experience across strategy, operations, sales, consulting, and supply chain management.
- Strong understanding of customer account management and business operations.