Credit Controller

Job Req Number:  127353
Time Type: Full Time

Job Overview

We are looking for a Senior Credit Controller to lead and oversee the Accounts Receivable (AR) and Credit Control function. The role is responsible for driving collection performance, managing key customer accounts, supporting the credit control team, and ensuring that AR activities are completed accurately and within required timelines.

The ideal candidate is result-oriented, strategic, tactical, disciplined, and organised, with strong collection expertise and the ability to identify and apply the right collection approach for different customer and payment situations.

Key Responsibilities

Team Supervision & KPI Management

• Lead, supervise, and guide the Credit Control team to achieve daily collection targets, dispute resolution timelines, and overall AR KPIs.

• Take ownership and accountability for both individual and team performance.

• Monitor team performance, review work outputs, identify gaps, and provide guidance to improve collection results.

• Conduct regular team check-ins and performance reviews to drive engagement, accountability, and continuous improvement.

• Provide coaching and practical guidance to team members on collection strategies and issue resolution.

AR Ownership & Customer Management

• Manage assigned key customer accounts and ensure timely collection of outstanding balances.

• Act as the main point of contact for escalated and high-risk collection cases.

• Review delinquent accounts, identify collection risks, and take appropriate action to improve collection results.

• Develop and apply effective collection techniques and strategies according to different customer profiles, payment behaviours, and collection issues.

• Work closely with Sales, Operations, Commercial, and other stakeholders to resolve account discrepancies and collection issues.

• Ensure accurate and timely updates of AR records and proper documentation in the relevant systems.

• Take ownership of difficult and complex collection cases until resolution.

Result-Oriented Collection Management

• Be highly result-oriented and accountable for achieving individual and team collection targets.

• Proactively identify opportunities to improve collection performance and reduce overdue balances.

• Use strong analytical and problem-solving skills to identify the root causes of delayed payments and implement effective solutions.

• Act as a strategic thinker by developing and implementing collection approaches that improve cash flow and overall AR performance.

• Be a tactical and adaptable collector, able to determine which collection technique works best for different customers, payment situations, and collection challenges.

• Know when and how to escalate critical or high-risk issues to management with clear background, analysis, and recommended actions.

Reporting & Month-End Closing

• Ensure accurate and timely preparation and submission of month-end AR reports to Regional Credit and local management.

• Review AR aging reports and provide appropriate provisions, risk assessments, and commentary where required.

• Monitor collection performance, identify trends, and provide clear updates and action plans to management.

• Ensure reporting deadlines and KPIs are consistently achieved.

Stakeholder Communication & Business Support

• Conduct regular account reviews with Credit, Operations, Sales, and Commercial teams.

• Work closely with internal stakeholders to resolve customer account issues and improve collection results.

• Escalate unresolved, high-risk, or critical accounts proactively with clear recommendations.

• Act as a business support partner while ensuring compliance with DSV's credit policies and control requirements.

Process & Compliance

• Ensure AR and credit control processes comply with internal controls, company policies, and audit requirements.

• Liaise with the Shared Service Centre (ISSC) on cash application, refund handling, account reconciliation, and other AR-related matters.

• Identify opportunities to improve collection processes, efficiency, and overall AR performance.

• Maintain accurate customer account records and ensure proper documentation.

Other Duties

• Adhere to the DSV Group Code of Conduct and relevant company policies.

• Perform other job-related duties and ad-hoc tasks as assigned by the superior, with a flexible and willing approach to supporting business needs.

Supervisory Responsibilities

• Demonstrate strong ownership, accountability, initiative, and commitment to achieving both personal and team results.

• Provide constructive guidance and support to team members to ensure consistency, quality, and follow-through.

• Lead by example and promote a disciplined, organised, and results-driven working environment.

• Demonstrate strong stakeholder engagement and communication skills across different departments and levels.

• Provide guidance to team members on effective collection techniques, escalation, and problem-solving.

Qualifications & Skills

• Degree or Diploma in Accounting, Finance, Business Administration, or a related discipline.

• Minimum 3–5 years of experience in Accounts Receivable or Credit Control, with at least 1–2 years of supervisory or team leadership experience.

• Strong understanding of AR and credit control processes, including reconciliation, collections, dispute management, and legal handling.

• Strong expertise in credit collection and account recovery, with a proven ability to improve collection results.

• Proficient in SAP and Microsoft Office applications, particularly Microsoft Excel, Pivot Tables, and data analysis.

• Experience in the logistics, freight forwarding, or supply chain industry is an advantage.

• Able to work independently with minimum supervision, demonstrate sound judgement, and know when and how to escalate issues appropriately.

• Strong analytical, communication, negotiation, and problem-solving skills.

• Result-oriented and target-driven, with a strong sense of ownership and accountability.

• Strategic thinker with the ability to identify opportunities and develop strategies to improve collection performance.

• Tactical and adaptable, with the ability to select and apply appropriate collection techniques based on different customer behaviours and collection situations.

• Disciplined, organised, and detail-oriented, with the ability to manage multiple priorities and meet tight deadlines.

• Proactive, resilient, and able to handle difficult customer situations professionally and effectively.

• Able to work under pressure, particularly during month-end closing and critical collection periods.

• Strong team player who is willing to share knowledge, coach others, and contribute to continuous improvement.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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