Presales Support Design Architect

Publication date : Sep 24, 2026, 12:00AM

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

As the Presales Solution Design Architect, you will serve as the authoritative technical resource guiding the development and delivery of innovative, scalable unified communication and collaboration solutions.
Your work will enable presales agility by simplifying architectures, integrating new services, and establishing reusable frameworks, thus fueling our global growth.
• Lead end-to-end international bid processes by providing early consultancy, architectural expertise, non-standard costing, and facilitating smooth post-sale transitions.
• Deliver expert design support aligned with Strategic Value Propositions, focusing on creating scalable and reusable solution components that enhance presales independence.
• Collaborate with Marketing, Business Development, Engineering, and Delivery teams to ensure solutions are strategically positioned, implementable, and operable.
• Design solutions that harmonize technical quality with commercial competitiveness, optimize response times, and comply with Secure by Design standards.
• Proactively assess and manage architectural risks to support seamless transition from presales to post-sales delivery phases.
• Produce high-level design documentation with maturity, co-develop service definitions, and consistently enrich solution repositories with innovations and delivery insights.
• Monitor emerging trends in Unified Communication & Collaboration and AI to recommend technological adoptions aligned with business strategies.
• Engage in cross-functional collaboration to influence and integrate diverse perspectives for enhanced solution delivery.

About you

You possess advanced expertise in Voice, IPT, Contact Center, AI, and digital integration domains. Your experience includes designing cloud-enabled UC&C solutions utilizing platforms such as Cisco, Microsoft, and Genesys. You have a strong understanding of service management ecosystems like ServiceNow and observability tools such as Splunk, complemented by skills in digital integration and API development. Proven track record of collaborating across sales, product management, engineering, and operations to validate solutions commercially. You adapt effectively to fast-changing environments while maintaining focus on results, customer satisfaction, and knowledge sharing within diverse cultural contexts.