ServiceNow Architect

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EY-ServiceNow – Manager - ITOM Technical Architect

As part of our EY GDS-ServiceNow team, you will work to solve client problems using the ServiceNow platform, specifically focusing on IT Operations Management (ITOM). You will get an opportunity to work with a high-quality team and build innovative solutions that address complex enterprise challenges.

The opportunity

We’re looking for a Technical Architect with expertise in ServiceNow ITOM architecture and implementation to join the EY GDS ServiceNow team. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in driving ITOM transformation and platform strategy for global clients.

Your key responsibilities

• Lead the architecture, design and implementation of ServiceNow ITOM solutions including Discovery, Service Mapping, Event Management, and Cloud Management
• Define and implement scalable CMDB architecture, governance frameworks, and data models
• Drive end-to-end ITOM strategy, aligning ServiceNow capabilities with enterprise IT operations and business goals
• Architect and deliver event correlation, observability, and AIOps solutions using ServiceNow Event Management and integrations
• Design and implement Service Mapping solutions for business services and applications
• Lead Discovery implementation, including MID Server setup, credential management, and troubleshooting
• Drive integration architecture using REST/SOAP APIs, IntegrationHub, and third-party monitoring tools
• Provide technical leadership and mentoring to development and implementation teams
• Collaborate with stakeholders to gather requirements and translate them into technical and architectural specifications
• Ensure adherence to platform best practices, governance, and security standards
• Support performance tuning, scalability optimization, and platform upgrades
• Drive DevOps and Agile delivery practices across ITOM implementations
• Conduct design reviews, code reviews, and architecture governance

Skills and attributes for success

• Strong expertise in ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, CMDB, Cloud Management