IT Operations Management Manager
US$142,500 – US$261,500 / yr base salary
Posted 10 Oct 2026
Advertised as “ServiceNow - ServiceNow IT Operations Management (ITOM) Manager - Tech Cons - Open Location”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 4–6 yrs
- Management level
- People management
- Employment
- Hybrid
| Base salary | US$142,500 – US$261,500 / yr |
|---|
CertificationsServiceNow Certified Systems Administrator (CSA), ServiceNow Certified Implementation Specialist - Data Foundations, ServiceNow Certified Implementation Specialist - Discovery, ServiceNow Certified Implementation Specialist - Event Management, ServiceNow Certified Implementation Specialist - Service Mapping
Field of studyComputer Science, Engineering, Information Systems Management (or related)
Study levelBachelor's
CertificationsServiceNow Certified Master Architect (CMA), Certified Technical Architect (CTA), ServiceNow Certified Implementation Specialist – ITSM
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity
You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
In this role, you will be responsible for identifying and defining user/customer requirements while focusing on developing user interfaces (UI) across various platforms including mobile, web, and tablets. You will engage in coding, programming, and creating specifications to deliver development services that align with business requirements.
Your key responsibilities
As a Manager in Application Design and Development, you will lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk management. This role presents exciting challenges and opportunities for growth, allowing you to apply your expertise in guiding others and recommending quality solutions. You will engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure. Travel may be required as needed by external clients.
- Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
- Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
- Provide direction and feedback to team members, ensuring successful task completion.
Skills and attributes for success
Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ ITOM and CMDB process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.