Project Specialist

Job Req Number:  125266
Time Type: Full Time

• To lead a team of warehouse and administration personnel to ensure that services provided meet customer’s requirements and objectives.

• To lead program to achieve company policy & objectives and program objectives

• Responsible for the operating cost and ensure profitability of the program.

• Process mapping with customer for new or changed business requirements.

• To provide performance and management reports to customers.

• Meet program Key Performance Indicators, examples order turnaround time, dock to stock, stock accuracy and to provide KPI to management.

• Identify and schedule training for warehouse and administration personnel.

• Ensure staff adhered strictly to operational and safety procedures.

• Ensure Quality Policy and Objectives are understood, implemented and complied by staff.

• Ensure staff compliance to established processes

• Operate in a cost-effective manner whilst meeting all customer’s expectations

• Identify areas for productivity gain and continuous improvement

• Handle customer complaint and implement corrective action

• Supplier/contractor performance review

Specific Accountabilities

• Recruitment of staff.

• Take disciplinary action on staff when required.

• Approve staff leave application.

• Approve changes in process

• Adjustment transaction

• Initiate system improvement/enhancement

• Staff overtime approval

Skill Required

• Hands-on experience and knowledge in warehouse management system, warehouse operations and order processing.

• Proficient with Microsoft Office.

• Microsoft – Word, & Excel, Inventory Control & Warehouse Management, 7 QC tools & PDCA, Customer Service Skills.

• Possess leadership quality, team player, meticulous, dedicated

• Good interpersonal and communication skills; Able to perform effectively in a high-pressure environment

Requirements

• Diploma in Logistics, Business Administration, Supply Chain Management, or related field (preferred).
• At least 3 year of experience in customer service, with a strong background in logistics or supply chain operations.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with customers and internal teams.
• Strong problem-solving abilities and experience handling escalated customer issues.
• Leadership experience, with the ability to mentor and guide junior team members.