Cloud Service Engineer
Posted 12 Oct 2026
Advertised as “Senior Cloud Service Engineer”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- Hybrid
No salary listed for this role.
Job title: Senior Cloud Service Engineer
About the Role
We are looking for a motivated Cloud Service Engineer to join the Digital Workplace Services team and support the security, administration and governance of our cloud and SaaS environment. The role will work across platforms including Microsoft 365, Microsoft Entra ID, Google Workspace, Box and other enterprise SaaS applications, supporting operational security, access governance, monitoring, troubleshooting and continuous improvement.
This is an excellent opportunity for someone who wants to build hands-on experience across cloud security, identity, SaaS security, data protection and AI security within a large enterprise environment, working closely with senior engineers, security teams, platform owners, application teams and vendors.
Key Responsibilities
- SaaS & Cloud Security: Support administration, security governance, onboarding, configuration, lifecycle management and periodic reviews for Microsoft 365, Google Workspace, Box, Lucidchart, Smartsheet and other enterprise SaaS platforms.
- Identity & Access Management: Support Microsoft Entra ID and Google Cloud Identity administration, including users, groups, applications, Conditional Access, MFA, authentication methods, guest access and privileged role governance.
- Data Protection & Security Operations: Assist with Microsoft Purview, Defender, DLP alert monitoring, external sharing reviews, security triage, remediation tracking and operational reporting.
- AI & Emerging Technology Security: Support governance and monitoring for enterprise AI services, Copilot, Copilot Studio, GenAI applications, agents, connectors and related data protection controls.
- Security Monitoring & Investigation: Monitor dashboards and alerts across SaaS and cloud platforms, perform initial investigation, use tools such as Defender, Purview, Sentinel and SaaS security platforms, and escalate complex issues where required.
- Platform Operations & Troubleshooting: Provide second-line support for authentication, provisioning, synchronization, SSO, SAML, SCIM, OAuth, API integrations, vendor issues, change implementation and validation.
- Governance, Documentation & Improvement: Maintain inventories, ownership records, runbooks, knowledge articles, configuration records and operational procedures while identifying automation and process improvement opportunities.