People Support Specialist

Position Title: Specialist, People Support

Position Summary: The Specialist, People Support plays a crucial role in providing specialized support and resolving complex HR inquiries and issues that Digital Assistant cannot handle. This position requires a deep understanding of HR policies, procedures, and systems. The Specialist, People Support team member will serve as a liaison between employees, HR business partners, and other departments, ensuring efficient and effective resolution of HR-related matters.

Key Responsibilities: 

Issue Resolution: 

• Handle complex HR inquiries and issues escalated from the Digital Assistant support. 
• Provide accurate and timely responses to HR-related queries through various communication channels (e.g., phone, email, ticketing system).

 

Policy and Procedure Guidance: 

• Interpret and provide guidance on HR policies, procedures, and programs. 
• Assist employees and managers in understanding HR processes and ensure compliance with company policies. 
   

Data Management and Reporting: 

• Maintain and update employee records in HR systems. 
• Generate and analyze HR reports to support decision-making and compliance requirements. 
   

Case Management: 

• Manage and track HR cases using the ticketing system, ensuring all cases are resolved within established SLAs. 
• Document and maintain detailed records of interactions and resolutions. 
   

Process Improvement: 

• Identify opportunities for process improvements within the HR Shared Services function. 
• Collaborate with HR teams to implement best practices and streamline HR processes. 
   

Collaboration and Communication: 

• Work closely with HR business partners, Payroll, Benefits, and other departments to resolve employee issues. 
• Participate in team meetings and contribute to ongoing training and development initiatives. 

Qualifications: 

Education: 

• Bachelor’s degree in human resources, Business Administration, or a related field preferred. 
   

Experience: