Key Account Manager

Job Req Number:  121520
Time Type: Full Time

**Move forward as Key Account Manager (Road transportation) in Puurs.

**

You get it done
As a Key Account Manager within the Road Control Tower, you act as the central point of contact for DSV’s most important strategic customers.
Your primary objective is not to drive direct commercial sales growth, but to safeguard and enable sustainable growth through excellent service delivery, operational alignment, and strong contract management.
You ensure that customer agreements are effectively implemented, performance commitments are met, and relationships are strengthened through trust, transparency, and consistent delivery.

Tasks:

•    Manage and safeguard contracts, SLAs, and commercial agreements; 
•    Act as the primary escalation point for key customers;
•    Ensure implementation of customer agreements and new business requests;
•    Monitor and improve performance (KPIs such as on-time delivery, load performance, and reporting quality);
•    Coordinate tariff and rate management with pricing and tender teams;
•    Lead MBRs and QBRs, including senior-level stakeholder engagement;
•    Drive continuous improvement initiatives within accounts;
•    Maintain strong cross-functional collaboration (operations, IT, finance, and commercial teams).

We are DSV, we grow
DSV is the world’s largest transport and logistics company, with more than 150,000 colleagues in over 90 countries.
Every day, we keep supply chains running and move millions of shipments on time by road, air, sea, and rail.

Our mission is simple: keep supply chains flowing in a reliable and efficient way.
We focus on operational excellence and continuously improve our services.
At the same time, we aim for sustainable growth, taking care of people, the environment, and society.

At DSV, we embrace progress. We take initiative, find better ways to get things done, and work together as one global team.
Together, we innovate and digitalize the logistics of tomorrow. From nine truck drivers to the world leader in logistics in less than 50 years, at DSV you will keep growing and play in a different league.

You bring
•    You have 5–10+ years of experience within road transportation with strong focus on account/contract management;
•    You could express yourself fluently in both Dutch and English; 
•    Deep understanding of road transport and international logistics flows, with the ability to translate operational realities into realistic customer commitments;
•    Proven experience managing high-value strategic accounts and complex stakeholder environments;
•    Strong communicator and relationship builder, able to confidently represent the customer internally and manage escalations under pressure;
•    Analytical and commercially aware mindset, with solid Excel skills and the ability to monitor performance, interpret data, and drive continuous improvement.

It all counts for this vacancy of Key Account Manager in Puurs. Furthermore, it is of course important that you feel at home with us.
That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get
Working for DSV means working for one of the top players in the logistics market.
DSV is enterprising, competitive, and wants to grow as an organization.
That is why we are looking for people who want to grow with us.
Besides a challenging job in an international environment, we also offer:

•    We are a challenging work environment with plenty of opportunities for further professional growth and development (even internationally;  
•    We have a direct and open corporate culture (Danish company)
•    You will receive a permanent contract with an attractive package of fringe benefits;
•    Company car, fuel card / charging pass, net allowance, laptop, mobile phone with subscription, group insurance, hospitalisation insurance, meal vouchers 8 euro, eco vouchers, 33 holidays, bikeleaseplan, 1 day of home office, flexible working hours

**Move forward
**
Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy?
Our Talent Acquisition Partner Cedric Rogiers will answer all your questions via  vacancies@be.dsv.com

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.