Job Title: Cloud Service Engineer III

 Role Overview

We are seeking an experienced Collaboration Technology Engineer, Video & Meeting Rooms, Voice, to support the delivery, operation and continuous improvement of enterprise video, meeting-room, audio-visual and voice services across a global estate. The role is intended for a hands-on technical professional who can take ownership of complex incidents and technical work, rather than an entry-level or developmental position.

The successful candidate will support Microsoft Teams Rooms, professional AV systems, Zoom, online event management platforms and connected workplace technologies across a global estate. They will work with regional support teams, engineering colleagues and suppliers to deploy, maintain and troubleshoot meeting spaces, executive environments and business-critical collaboration services.

Key Responsibilities

• Deploy, commission, maintain and troubleshoot Microsoft Teams Rooms and associated AV systems, from standard rooms through to complex boardrooms, presentation spaces and executive environments.

• Diagnose issues across Microsoft services, accounts and licensing, Windows/MTR compute, networking, USB, cameras, microphones, DSPs, amplifiers, loudspeakers, displays, video transport and room control.

• Monitor service health and room performance using Microsoft Teams Admin Centre, Teams Rooms Pro Management Portal, Call Quality Dashboard and relevant vendor management tools.

• Provide hands-on support for high-visibility meetings, presentations, Town Halls, webinars and online events, including rapid service restoration and practical contingency planning.

• Own the support and administration of Microsoft Teams Phone, including user enablement, number assignment, calling policies, voice routing, Direct Routing, PSTN connectivity, call queues and auto attendants.

• Lead or contribute to meeting-room builds, upgrades, technology refreshes and global deployments with internal teams, local technicians, integrators and vendors.

• Use ServiceNow and Jira to manage incidents, requests, problems, changes and project activities in line with operational processes.

• Create and maintain accurate designs, runbooks, system diagrams, procedures, asset information and knowledge articles.

• Support digital signage and connected collaboration devices, including platforms such as ScreenCloud.

• Provide clear technical guidance and knowledge transfer to users, regional support teams and other engineers.