ServiceNow IT Service Management Consultant
US$102,500 – US$188,000 / yr base salary
Posted 9 Oct 2026
Advertised as “ServiceNow - ServiceNow IT Service Management (ITSM) - Senior -Tech Cons - Open Location”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2–4 yrs
- Management level
- People management
- Employment
- Hybrid
| Base salary | US$102,500 – US$188,000 / yr |
|---|
CertificationsServiceNow Certified Systems Administrator (CSA), ServiceNow Certified Implementation Specialist – ITSM
Field of studyComputer Science, Engineering, Information Systems Management (or related)
Study levelBachelor's
CertificationsServiceNow Certified Master Architect (CMA), Certified Technical Architect (CTA), ServiceNow Certified Implementation Specialist - Data Foundations
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity
You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions.
Your key responsibilities
In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include:
- Interacting with business stakeholders to evaluate business models and processes.
- Analyzing newly implemented technology solutions to verify they meet business requirements.
- Collaborating with technical teams to design and deliver system architecture solutions.
Skills and attributes for success
Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.