IT Support Engineer
NZ$106,000 – NZ$138,000 / yr base salary
Posted 28 Sep 2026
Advertised as “IT Support Engineer, NZ”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 6+ yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
| Base salary | NZ$106,000 – NZ$138,000 / yr |
|---|
Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round.
As an IT Support Engineer, you'll help keep the core IT infrastructure running that our whole workforce depends on. This is a hands-on role supporting a modern, cloud-first environment; endpoints, identity, SaaS platforms, and automation - so our distributed team stays productive, secure, and connected.
You'll use modern SaaS and MDM tools to support our cloud-forward workplace, from onboarding new hires and provisioning equipment to keeping our secure endpoints up and running.
You'll join a small IT team supporting around 230 people, which makes this a great fit for a mid-level engineer who likes variety, enjoys solving problems, and wants real ownership over the systems and processes they touch.
This role can be based anywhere in New Zealand on a remote basis.
Key Responsibilities
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Provide escalated technical support for laptops, SaaS applications, availability, and identity-related issues across the environment
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Handle IT onboarding and offboarding; device provisioning, access management - while building systems that run smoothly without needing IT to step in every time
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Manage hardware inventory, warranties, and refresh cycles using MDM platforms like Microsoft Intune and Jamf
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Drive automation and scripting projects from idea to execution, improving efficiency and consistency across our systems and integrations
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Manage and continuously improve secure access across identity and access technologies such as Microsoft Entra, Auth0, AWS VPN, and 1Password
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Build and maintain clear operational playbooks and documentation for the processes and automations you create
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Log work, incidents, and changes in Jira Service Management
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Serve as an escalation point for the team on complex issues, and document solutions so future issues can be resolved without escalation
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Spot patterns in recurring issues and propose improvements to how the team works
What You Can Expect
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A remote-first environment with teammates around the world