COE Manager
Posted 7 Oct 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 7+ yrs
- Management level
- Individual contributor
- Contract
- Full-time
No salary listed for this role.
Study levelMaster's
Job Req Number: 130082
Time Type: Full Time
Job Summary
The Manager Center of Excellence provides critical support to the Global, Regional and Local Customer, Data Center, and Internal Account/Operations Team. Responsible for being the liaison/direct link to the customer in shaping the strategic direction of the CoE program landscape to deliver standards and harmonization through effective program management and continuous improvement.
Key Responsibilities
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Manages the GCM CoE activities to align CoE program development with operations across Safety, Security, Sustainability, Quality, IT Systems, & Training, CIP, Operations Excellence, Innovation, etc…
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Responsible for driving and shaping CoE programs with a focus on providing best-in-class service to the customer. Develop, align and implement process & tools to improve business. Lead communication strategy around CoE program scope to promote company strategy and priorities
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Co-manage change management programs linked to the CoE program scope that supports customer strategy. Identify, design, and implement continuous improvement initiatives. Measure and report impact.
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Collaborate with GCM Business Management to align overall strategy, future growth and best approach for business growth and sustainment.
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Build, maintain and manage relationships across all levels of the organization and act as the senior interface at global level to appropriate stakeholders on the customer side, understanding their demands
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Help drive the GCM global strategic planning process (roadmap) and associated supporting programs. Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals
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Implement CoE continuous auditing culture, drive performance across all sites globally, via the key metric monitoring and escalate any risks/issues.
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Communicate proactively across business units and organizational layers to gain feedback, buy-in and alignment. Drive best practice (BKM) identification and implementation
Requirements & Qualifications
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7+ years’ experience in operational roles in the contract logistics industry
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Demonstratable E2E experience across sales, strategy, consulting, and supply chain
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Sufficient expertise within the account industry and high-level understanding of local market conditions