Compliance Manager

This Manager role sits within the Compliance and Regulatory Affairs team and supports Nationwide's growing Business Banking business. Acting as a second line Compliance partner, you'll help ensure products, services and customer journeys deliver good customer outcomes while meeting regulatory expectations.

You'll work closely with colleagues across Business Banking and the wider organisation, providing constructive challenge and practical compliance support to help manage regulatory and conduct risk. This is an opportunity to apply your regulatory expertise to a broad range of Business Banking activities while contributing to a team that values collaboration, sound judgement and doing the right thing for customers.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London or Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. 

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Responsibilities

What you’ll be doing

You'll provide independent second line compliance oversight, advice and challenge across Nationwide's Business Banking activities, helping the business identify, assess and manage conduct and regulatory risks.

You'll support product development, proposition changes, customer journey reviews and wider business initiatives, ensuring customer outcomes and regulatory requirements are considered throughout the product lifecycle.

Working closely with Business Banking, Product, Risk, Legal and Operations teams, you'll help strengthen controls, influence decision-making and support a culture of good customer outcomes and regulatory compliance.

You'll contribute to the ongoing development of the Compliance function, including the use of data, analytics and emerging technologies to enhance oversight and insight, while supporting a high-performing team culture built on collaboration, professional curiosity and continuous improvement.

 

About you

As a minimum you’ll have: 

• Experience within Business Banking, Commercial Banking, Risk or Compliance, with a good understanding of SME customer needs, products and operating models

• Strong understanding of Consumer Duty and customer outcome-focused regulation within a retail or business banking environment

• Experience assessing conduct risks and providing challenge on product design, customer journeys, distribution models and customer communications

• Strong knowledge of FCA regulatory requirements relevant to Business Banking and SME customers

• Experience supporting the implementation of regulatory change and embedding regulatory requirements into business processes and controls

• Experience engaging and influencing stakeholders while providing independent and objective challenge

• Experience working within a Risk, Compliance or Governance function and contributing to effective risk management and control environments

• Ability to prioritise competing demands, exercise sound judgement and deliver high-quality outcomes in a fast-paced environment

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy. 

If you want to find out more about using AI in our recruitment process, please read more here. 

Disability Confident  

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.  

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.  

Apply safely with Nationwide 

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam. 

Please note that should you be successful in securing this role, the job title on our internal systems will be Compliance Advice Manager.