Customer Reliability Engineer
Posted 6 Nov 2025
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
No salary listed for this role.
Customer Reliability Engineer
Location: Remote/SF-Hybrid · Full-Time
About Andromeda
Andromeda is a market and infrastructure platform to buy, sell, and operate compute.
We believe demand for compute will grow exponentially. So fast that a handful of vertically integrated providers won't be able to scale across operations, capital, supply chains, and politics to serve it. The result is a massive wave of fragmentation, with AI factories of every shape and size coming to market to fill this demand. Our job is to enable all of that fragmented compute to flow through one platform, delivering reliable capacity to model builders, research labs, and inference providers when they need it. We believe every spare electron should be made productive for AI and we're building the platform that makes that possible.
We sit at the center of three forces:
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Companies that need reliable, high-performance compute fast
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A fragmented global supply of GPUs across hyperscalers, neoclouds, and independent data centers
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Capital, risk, and operational complexity that most teams are not equipped to manage
When we succeed, trillions of dollars of compute will flow through Andromeda. Builders get capacity when they need it. Providers get a reliable way to monetize, operate, and finance infrastructure at scale. Capital gets an easy way to deploy, hedge, and underwrite.
In five years, Andromeda won't just participate in the AI infrastructure market. We will shape it.
The Role
Our customers run large AI training and inference workloads on GPU clusters we source from providers worldwide. When a node goes dark or a job dies eight hours into a run, the Customer Reliability Engineer is who they hear from, and who gets it sorted.
The job has three parts. You triage incoming issues and debug them at the Linux and Kubernetes layer. You work provider-side to figure out whose fault something actually is and push external providers to fix it. And you build the monitoring and scripts that catch problems before a customer has to tell us.
You need to be comfortable in a Linux shell and know how Kubernetes works. You don't need GPU or HPC experience. Most people pick that up here.
What You’ll Do
Triage and fix customer issues
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Own issues start to finish: reproduce, diagnose, fix or escalate, close the loop