Specialist, Service Management
US$60,000 – US$75,000 / yr base salary
Posted 29 Sep 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- IC20
- Expected experience
- 2–4 yrs
- Management level
- Individual contributor
- Employment
- Remote
| Base salary | US$60,000 – US$75,000 / yr |
|---|
Field of studyAnalytics, Business, Education, Information Systems, Technology (or related)
Study levelBachelor's
Specialist Service Management (IC20)
Role Overview
Pearson Virtual Schools (PVS) is seeking an analytical and detail-oriented Business Analyst to support business and product decisions through data analysis, process evaluation, and stakeholder collaboration. This role serves as a key partner between business stakeholders, Product Management, School Operations, Technology, and Engineering teams.
The Business Analyst contributes to discovery activities, research, business process analysis, requirements documentation, and solution validation efforts supporting students, families, educators, and school operations. The ideal candidate combines strong analytical skills with curiosity, systems thinking, problem-solving abilities, and a desire to build expertise in business analysis practices.
Success in this role requires effective collaboration, ability to work effectively within defined objectives and evolving priorities, attention to detail, and the ability to translate business needs into actionable recommendations and requirements that are aligned to business objectives. This role helps identify opportunities to improve processes, enhance user experiences, and support scalable solutions aligned with organizational priorities.
What You'll Do
Business Analysis & Discovery
- Participate in discovery efforts to understand business problems, user needs, operational challenges, and strategic opportunities.
- Conduct stakeholder interviews, process reviews, and requirements gathering sessions with support from senior team members when appropriate.
- Analyze business processes and identify opportunities for optimization, simplification, automation, and improved efficiency.
- Document current-state and future-state business processes using structured analysis techniques.
Requirements Management
- Develop and maintain business requirements, process flows, user stories, use cases, and acceptance criteria.
- Translate business needs into clear and actionable documentation for product, engineering, and operational teams.
- Support stakeholder alignment by facilitating discussions and documenting decisions.
- Ensure requirements support defined business objectives and success measures.
Compliance Support, Application Governance & Data Governance
- Participate in service intake reviews to identify potential business, compliance, and governance impacts.