Finance Operations Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Job Purpose

To be aligned with our Finance Operations vertical and help in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. The Order to Cash Processing team provides services to clients and organizations by helping them in the areas of optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations

Responsibilities:

Order to cash value stream:

• Knowledge and expertise in Finance Processes such as Billing, Collections and Cash applications and Collection forecasting
• Ability to manage multiple stakeholders Stakeholder Management and Multiple Client Interactions. Roles and Responsibilities:
• Ability work with various regions and manage OTC process based on regional requirements and exceptions  
• In this role you are required to identify and assess complex problems for area of responsibility
• You will need to create solutions in situations which requires an in-depth analysis/evaluation of variable factors
• This will require alignment to strategic direction set by senior management when establishing near-term goals
• Your primary interaction will be with senior management at a client and/or within the organisation, involving matters that may require acceptance of an alternate approach
• Some latitude in decision-making is involved, you will act independently to determine methods and procedures on new assignments
• You will need to flag risks to clients and stakeholders and propose action plans where needed
• You will need to have an innovative mindset to identify improvement opportunities to optimize processes, decrease costs and increase client value