Analyst

We are recruiting for a Senior Analyst in the Global Digital team. This role is for Workfront System Administrator and will support day-to-day management of the tool, develop and make enhancements to the process flows where needed, and manage the tool’s back-end properties, in close collaboration with the Global M&C Strategy, Planning and Marketing Operations Manager overseeing Workfront implementation.

Responsibilities

Key Responsibilities

• Act as primary system administrator for workflow/ticketing management system – support 150+ users across Global Marketing and Global Corporate Affairs with query resolution and general guidance.

• Work across core support teams to create a culture of continuous improvement by ensuring existing processes and workflows are continuously evaluated for increased efficiency.

• Oversee Workfront Fusion to maintain and improve existing scenarios and create new automated processes.

• Customize/enhance existing reports and create new reports for multiple workstreams.

• Enhance/create bespoke dashboards to provide efficient and high-quality time-saving management of information, customized for different user groups.

• Support with any user questions, soliciting feedback and recommend innovative solutions to enhance the user experience, including proactively seeking feedback.

• Develop training materials and manage new user onboarding/ad hoc training sessions and identify learning needs including producing weekly Teams posts of relevant topics.

• Act as key contact for Marketers and Communicators when using the tool, including proactively communicating updates and changes leveraging our MS Teams channel, Teams chats, email and Workfront communication tools.

• Act as a point of contact for the Global ITS technical team.

• Act as a liaison with any external vendors providing support related to the Workfront or Fusion environments, assigning tasks and testing their deliverables as appropriate.

• Actively engage with Workfront training resources from Adobe Experience League and other relevant sources to seek out new features, troubleshoot, and investigate areas for improvement within the instance.

• Apply critical thinking to evaluate current business processes/process flows and identify potential areas for improvement.

Qualifications

Educational qualifications