Client Project Management Manager

Description

Here’s the impact you’ll make and what we’ll accomplish together

You’ll be joining TELUS Health’s Payor and Provider Solutions team to contribute to the growth of our strategic business initiatives and programs. You are a highly motivated self-starter with an engaging style, consistently advocating for our customers’ needs. You will form partnerships with various stakeholders and members of our team. As such, you must have the ability to quickly develop relationships across the organization while contributing to a collaborative work environment and delivering excellence.

As the Manager, Client Project Management on the Payvider Operations Business Readiness and Implementation team, you will report directly to the Director of Business Readiness & Implementation and lead a team of project management professionals. You will oversee client implementation projects, establishing project delivery standards, governance, and resource allocation. Your leadership will ensure seamless onboarding, high customer satisfaction, and predictable project delivery across the Payvider Operations portfolio.

What you will do

• Client Onboarding & Project Delivery: Oversee client project management operations for Payvider solutions, ensuring successful end-to-end implementation and alignment with client specifications and strategic timelines

• Team Leadership & Mentorship: Lead, coach, and support a team of Client Project Managers, fostering continuous learning and high performance in managing complex client engagements

• Governance & Delivery Standards: Establish and refine project delivery frameworks in alignment with our Program Management standards, utilizing standardized templates, and reporting standards across the Business Readiness and Implementation function

• Resource & Capacity Management: Manage project intake, allocation, and workload distribution across the client project management team to optimize resources and meet client deliverables efficiently

• Executive Reporting & Stakeholder Management: Provide executive visibility into implementation progress, operational risks, and key performance indicators to ensure cross-functional alignment and client satisfaction

Where you will focus

• Team Leadership & Performance Excellence: Directly lead, mentor, and empower a high-performing team of project managers. Establish clear accountability, support professional growth, and optimize workload distribution to successfully drive forward project assignments across our business portfolio

• National Cross-Functional Collaboration: Partner closely with peer Manager, Client Project Management roles at the national level to foster strong team collaboration, ensure customer success, and optimize resource allocation in support of overall product delivery needs

• Strategic Execution & Resource Allocation: Align team capacity and skills with key business assignments. Establish robust governance, resource allocation models, and tracking mechanisms that enable predictable, high-quality delivery across all client implementation workstreams

• Cross-Functional Alignment & Operational Delivery: Lead cross-functional collaboration with Sales, Product Management, Data Migration, and Customer Success to remove operational roadblocks, streamline handoffs, and accelerate assignment execution

• Continuous Improvement & Delivery Standards: Drive continuous improvement initiatives across the team by standardizing implementation frameworks, refining best practices, and implementing metrics-driven feedback loops to enhance delivery efficiency and client outcomes

• Priority Management & Team Capacity Planning: Evaluate and prioritize incoming project assignments based on strategic impact and team bandwidth, maintaining a sustainable delivery cadence while ensuring high-priority business initiatives are executed on schedule

• Performance Metrics & Executive Reporting: Establish key performance indicators to monitor team throughput, project delivery quality, and resource utilization. Provide executive visibility and actionable insights on project health and team achievements

Here’s how…

• Team Leadership & Mentorship: Directly leads, coaches, and supports a high-performing team of Client Project Managers, setting clear performance expectations and supporting ongoing career growth

• National Peer Collaboration: Partners closely with peer Client Project Management Managers across the country to share best practices, align delivery strategies, and optimize cross-regional resourcing

• Governance & Delivery Standards: Establishes and enforces robust client project management governance, standardized frameworks, and reporting protocols across all Payvider implementation projects

• Resource Allocation & Capacity Planning: Manages project intake and balances workload distribution across the team to maintain high operational performance and predictable delivery cadence

• Cross-Functional Integration: Collaborates with Sales, Product Management, Data Migration, and Customer Success leaders to remove operational blockers and ensure seamless implementation handoffs

• Executive Reporting & Oversight: Tracks key performance indicators and provides clear executive visibility into project health, resource utilization, and overall customer onboarding success

Qualifications

You're the missing piece of the puzzle…

• Proven experience leading and mentoring a team of project management professionals in an enterprise environment

• 5-10 years of progressive leadership experience managing complex client implementation programs and cross-functional teams

• Bachelor's degree in Information Systems, Health Sciences, Business Administration, or equivalent practical experience

• Expertise in program and project management methodologies, establishing project delivery standards, governance, and resource allocation models

• Strong analytical, problem-solving, and decision-making skills with a track record of driving operational readiness and business efficiency

• Demonstrated success in cross-functional stakeholder management, collaborating with Sales, Product Management, Data Migration, and Customer Success leaders

• Exceptional executive presentation, communication, and interpersonal skills to articulate project health and risk management effectively

• Customer-centric mindset with demonstrated experience managing executive client relationships and onboarding expectations

• Self-directed leader who thrives in fast-paced environments, fostering continuous learning and high team performance

• Project Management Professional (PMP) certification is considered an asset 

• Bilingual (English and French) is considered an asset