Branch Manager

Job Req Number:  126877
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

We’re looking for an experienced Branch Manager to drive profitable growth, operational discipline, customer confidence and a high-performing team while ensuring full business, regulatory, safety and environmental compliance located in Perth.

Key Position Expectations

Customer Growth and Relationships

•Own the branch customer experience and act as the senior escalation point for service issues.
•Build strong relationships with customers, suppliers, overseas offices and agent partners.
•Work with Commercial to protect existing revenue, develop new opportunities and exceed growth targets.
•Ensure major accounts have clear account management and customer service ownership.
•Maintain a credible, current sales pipeline in Dynamics and convert opportunities into profitable business.

Operational Leadership

•Lead day-to-day branch operations and hold department managers accountable for service, productivity and results.
•Ensure import, export, customs, transport and warehouse activities are timely, compliant and cost-effective.
•Set, monitor and improve local and global operational performance measures.
•Provide the tools, equipment, capacity and skills required for safe, efficient and quality-focused delivery.
•Resolve non-conformance quickly and drive practical continuous improvement.

Financial Performance

•Own the branch profit and loss result and exceed monthly budget targets.
•Control operating costs, resources and revenue allocation with strong financial discipline.
•Review and act on revenue, gross profit, work in progress, accrued cost, pipeline, debtor and key performance reports.
•Ensure strong debtor governance and decisive action on overdue or problem accounts.
•Translate financial results into clear actions for department managers and senior leadership.

People Leadership

•Lead, coach and empower direct reports while setting the standard for the entire branch.
•Build a culture of accountability, collaboration, high performance and respectful challenge.
•Manage workforce planning, recruitment, employee relations, performance, development, retention and succession with Human Resources support.
•Address conduct, capability and morale issues early, fairly and consistently.

Compliance, Systems and Governance

•Ensure full compliance with the DSV Operational Blueprint, standard operating procedures, policies and delegated authorities.
•Maintain current knowledge of customs, freight forwarding, licensing, certification and other regulatory requirements.
•Drive disciplined use and accurate data in CargoWise One, Dynamics and other company systems.
•Ensure customer, operational and financial records are complete, current and audit-ready.
•Act promptly on audit findings, control gaps and operational risks.

Key Criteria

•Proven leadership experience in international freight forwarding, logistics or supply chain operations, with at least five years of relevant experience.
•Strong Western Australian freight market knowledge and established customer and supplier networks.
•Commercial capability across business development, customer management, budgets and profit delivery.
•Demonstrated success leading people, improving performance and managing change.
•Strong knowledge of international trade, customs, compliance and operational controls.
•Confident use of logistics, customer and business systems; CargoWise One experience is highly regarded.
•Clear communication, sound judgement, resilience and the ability to build trust across diverse stakeholders.

Why DSV?

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere.

At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here. We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities. Visit dsv.com and follow us on LinkedIn and Facebook.