Engineering Technical

About ALSO.

We’re ALSO, an electric mobility company originally conceived as a part of Rivian. We’re a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Our mission is to inspire everyone to ride ALSO—replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient.

ALSO is seeking an Engineering Technical Lead – Engineering Triage to build and run the triage function across our embedded firmware, mobile apps, cloud services, and connected vehicle platform. You'll define the processes, workflows, and tooling that let us investigate, prioritize, and resolve issues fast, working closely with Firmware, Mobile, Cloud, Systems, Product, Customer Support, Manufacturing, Operations, and Program Management to keep quality high and releases moving.

This role is highly cross-functional and hands-on. You should be comfortable solving system-level problems, moving fast in a startup environment, and driving initiatives from identification through implementation on your own. Strong technical range across embedded, mobile, and cloud systems, paired with sharp communication and execution skills, will be key to improving both engineering effectiveness and customer experience.

What You'll Do

• Lead the Engineering Triage function, setting technical processes and best practices for managing issues across firmware, mobile apps, cloud services, and connected systems

• Own intake, prioritization, investigation, and assignment of engineering issues from customer support, field operations, and product development

• Drive cross-functional root cause analysis across firmware, mobile, cloud infrastructure, backend services, APIs, connectivity, and hardware/software interactions

• Partner with Firmware, Mobile, Cloud, Systems Engineering, Product, Support, Quality, Manufacturing, and Operations to resolve customer-impacting issues on time

• Lead periodic triage reviews, coordinating investigations, identifying dependencies, removing blockers, and driving issues to closure

• Build and maintain dashboards and metrics for issue aging, defect trends, release quality, customer impact, and engineering throughput

• Improve observability by working with software teams to enhance logging, diagnostics, telemetry, crash reporting, and remote debugging