Employee Service Admin

Description

Join our team

Do you enjoy working in a diverse and inclusive environment where you can feel comfortable bringing your authentic self to work? Are you a naturally curious person that believes learning is a continuous journey? Do you prioritize your well being and want your employer to do the same? The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let’s make the future friendly.

Our Employer Solutions team provides technology Human Resource solutions to Commercial & Public Sector organizations across Canada. Leveraging their expertise as HR practitioners, the team delivers cost-effective, customized support including payroll, performance management, business process outsourcing as well as Customer Relationship Management solutions.

Be a part of a transformational journey with innovative talent and leading edge technologies.

Employee Services Administrators provide administrative support and advice to internal and external clients on human resource, pension, benefits and payroll plans.

Employee Services Administrators are responsible to verify, process, input and maintain the plans in their area of specialty within established time and quality standards to ensure high levels of client satisfaction.

Employee Services Administrators ensure that plans are administered in accordance with plan provisions, client policies and legislative requirements.

Employee Services Administrators ensure that accounts and transactions are administered in accordance with client’s policies and procedures or other contracted requirements as well as any legislative requirements.

Employee Services Administrators provide on-going training and mentoring to team members.

Responsibilities

• Verify, process and input activity in plans in area of specialty within established time and quality standards to ensure high levels of client satisfaction

• Processes client transactions within established time and quality standards

• Confirms data accuracy and maintains appropriate controls for audit verification

• Understands sensitivity of client information and maintains client confidentiality

• Monitors and maintains various client databases

• Prepares routine correspondence

• Ensures that plans are administered in accordance with plan provisions, client policies and legislative requirements

• Acts as a liaison between client groups, other TES business units and vendors, providing information and interpretation of policies