Sales and Service Trainer

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe.  We give our guests the Medallion Class experience others simply can’t. 

We’re looking for an amazing Sales & Service Trainer to fill this role. The Sales and Service Trainer is responsible for facilitating training classes for newly hired employees as well as refresher training for current employees. They will conduct effective learning sessions through classroom style training using a computer-based setting as well as individual coaching sessions. 

The Sales and Service Trainer acts as the main point of contact for new agents, leads lesson plans, develops curriculum, leads new hire classes, and facilitates training for existing employees. They assist in knowledge-based updates and develop content as guided by the Manager, Enrichment Training and Knowledge.

Here’s a summary of what Princess is looking for in its Sales & Service Trainer. Is this you?

Responsibilities

• Conduct engaging and interactive training sessions for both new and existing staff members.

• Maintain adequate inventory of classroom materials and equipment, as necessary create and maintain training registration, attendance, and completion records.

• Provide on-the-job coaching to new hires while on the phones in the training classroom.

• Evaluate measure and track the progress of training participants, providing feedback, and hiring recommendations to managers.

• Incorporate feedback from participants and stakeholders to enhance the training programs.

• Collaborate with sales, service, and management teams to align training initiatives with overall business goals.

• Integrate new ideas and approaches into training programs to enhance their effectiveness.

• Other duties as assigned.

Work Schedule & Location This is a 100% in-office position currently based in Fort Lauderdale, Florida, with plans to relocate to Miramar, Florida by the end of the year. The standard schedule is Monday through Friday, with working hours typically between 8:00 a.m. and 6:00 p.m. Eastern Time. Due to the global nature of the training function, occasional early morning, evening, or extended hours may be required.

This role requires up to 25% travel, including potential international travel.

Requirements

• Previous experience facilitating and developing sales training curricula. 

• Excellent verbal and written communication skills. 

• Proven experience presenting and facilitating training for large groups. 

• Strong ability to manage multiple priorities, meet deadlines, and work effectively under pressure while maintaining attention to detail and accuracy. 

• Demonstrates a high standard of professionalism in all interactions, serving as a role model for frontline staff in behavior, communication, and presentation. 

• Leads by example by respecting and protecting the health and safety of self and others. 

• Promotes a strong safety culture by encouraging the reporting of accidents, near-miss incidents, and work-related health concerns. 

• Supports team compliance with Health, Environment, Safety, and Security (HESS) policies and procedures, including promotion of HESS Golden Rules. 

• Participates in required HESS training and conducts risk assessments as needed. 

• Demonstrates HESS leadership in alignment with the Heroes of Safe & Well program. 

• Minimum of two (2) years of experience in sales and service training preferred. 

• Extensive experience delivering sales, product, and customer service training programs for new hires in inbound and outbound call center environments, preferably within the travel industry.

• Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

What You Can Expect 

• Cruise and Travel Privileges for You and Your Family

• Health Benefits

• 401(k)  

• Employee Stock Purchase Plan 

• Training & Professional Development

• Tuition & Professional Certification Reimbursement

• Base Salary Range: $23.75 to $32.07. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

   

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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