Warranty Business Analyst

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.  PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.  PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Kenworth Truck Company

Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best® heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.

Job Functions / Responsibilities

• Serve as the warranty subject matter expert (SME) in Engineering Design Reviews and Program Tollgate meetings, identifying and defining warranty and aftersales system requirements for new and existing products.
• Partner with Engineering, Aftersales, Purchasing, and Legal to establish component warranty coverage, including inclusions, exclusions, terms, and system requirements.
• Support the development, review, and maintenance of warranty bulletins, policy definitions, procedures, and program documentation.
• Develop and automate standard warranty reports, dashboards, and recurring performance metrics.
• Create and maintain standardized claim file templates to improve data consistency, reporting accuracy, and claims processing efficiency.
• Produce ad hoc analyses and reporting using Tableau and SQL to support warranty, product, and business decisions.
• Conduct auto-approval audits to ensure claims are processed accurately and in accordance with established warranty policies and controls.
• Track, manage, and report on franchise state law requests and related compliance requirements.
• Perform additional duties and special projects as assigned.

Qualifications & Skills

• Bachelor’s degree required. Master’s Degree a plus.
• 5+ years’ industry or related experience required.
• Data analytics experience (specifically with Python, SQL, Tableau, and Excel) is required.