Service Content Liaison

Requisition Summary 

Are you ready to make a direct impact in shaping PACCAR’s future by supporting new major component launches? In this vital role, you will help facilitate the Service Publications across our Peterbilt and Kenworth product portfolios. You will act as the liaison between authors, engineering, dealer training, field service, legal, and many other stakeholders to identify and publish content. You will work in coordination with the Service Content Managers to complete required deliverables while achieving major program milestones.

This position can be located at PNT (Lewisville, TX) or at PACCAR Parts (Renton, WA). 

Responsibilities Include 

• Serve as a liaison between engineering, subject matter experts, and technical authors to ensure accurate and timely content delivery   

• Project manage service content schedules and timelines to consistently meet milestones and deadlines   

• Review requests for new documentation and updates; assign topics based on author expertise and availability   

• Track and report documentation progress to program teams, ensuring transparency and alignment   

• Participate in engineering design reviews to identify service documentation needs and ensure alignment with product development 

• Ensure all documentation meets quality standards for accuracy, readability, consistency, and adherence to style guidelines   

• Manage and maintain SharePoint content for the team to ensure accessibility and organization   

• Build and maintain strong stakeholder relationships to support cross-functional collaboration   

• Lead and participate in continuous improvement initiatives  

• Provide feedback to engineering from a service perspective to improve product supportability and serviceability  

• Develop and maintain a strong technical understanding of chassis, engine, and aftertreatment systems   

• Improve troubleshooting guides by identifying gaps in repair procedures and supporting standard repair time development   

Basic Qualifications 

• Bachelor’s degree in Technical Publications, Business, Engineering, or a related field. 

• Minimum of 2 years of relevant professional experience 

• Excellent ability to communicate complex topics clearly and succinctly