Aftersales Service Development Analyst

Requisition Summary

PACCAR Parts has an exciting Aftersales Service Development Analyst summer internship opening at our Lewisville, TX location. The selected candidate will work directly with our Aftersales Service Development team, gaining exposure and experience in the development, launch, and continuous improvement of aftersales service programs that support PACCAR dealers, fleets, TRP stores, and independent service providers.

This internship provides a unique opportunity to learn how innovative service solutions are developed, brought to market, and scaled across a global service network.

• Learn first-hand from top industry professionals
• Work directly with Managers and Senior Managers
• Develop mentoring relationships with Aftersales and IT leaders
• Gain valuable hands-on experience supporting service program development and launch activities

Job Functions / Responsibilities

• Assist with gathering business requirements, documenting processes, and organizing project information to support future technology and service initiatives
• Assist with the definition and implementation of support, training, and other Aftersales programs designed to improve customer experience, service network performance, and product adoption
• Conduct market research and competitive benchmarking to identify industry best practices, emerging service offerings, and opportunities for PACCAR Aftersales programs
• Create and maintain reports, dashboards, and data visualizations that provide insights into aftersales program performance and customer behavior
• Support analysis of customer activity, including connections between diagnostics tool usage, licensing data, and parts purchasing trends
• Assist in identifying opportunities to improve parts sales growth through data-driven insights and targeted aftersales initiatives

Qualifications

• Relevant coursework or prior internship experience desired
• Excellent written and verbal communication skills
• Strong organizational and project management skills
• Self-motivation and energetic personality
• Team-oriented
• Flexibility to work in a dynamic, fast-paced environment
• Ability to handle multiple priorities
• Strong PC Skills including experience with Microsoft Office Suite

This internship is for students currently enrolled in college; junior or senior standing preferred.

Benefits

As a U.S. PACCAR intern, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Sick Leave 
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• Global Fortune 500 company with a wide array of growth, training, and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field
• This position may offer relocation assistance benefits.

Additional Job Board Information

Wage Scale or Salary Range

The salary range for our intern positions is as follows:

• Undergraduate Students: $25.00/Hour
• Graduate Students: $30.00/Hour
• Additionally, this role is eligible for the full range of benefit options listed above.

Other Information

• PACCAR Parts is an eVerify Employer.
• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.  This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers.  Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. 

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
 
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!