Benefits Analyst

The Senior Benefits Analyst – ADA & Leave is responsible for managing the Americans with Disabilities Act (ADA) interactive process and all leave of absence programs for shoreside North American Carnival Corporation Brand employees. This role serves as the primary subject matter expert on ADA accommodations, FMLA, PWFA, state and local leave laws, and company leave policies. The position requires independent decision-making, the ability to review medical documentation, assess reasonable accommodations, and provide written communications on accommodation and leave decisions in compliance with applicable federal, state, and local laws. This role partners closely with employees, HR Business Partners, supervisors, Legal, and the company's leave of absence administrator to ensure consistent, compliant, and timely case management. Benefits administration experience is a plus and may be leveraged to support the broader team on a limited basis.

Essential Functions:

Leave and Accommodation Administration:

• Provides end-to-end leave and accommodation case management oversight, including assessing employee needs, answering complex questions, and ensuring accurate application of benefits and policies

• Manages cases from initiation through return to work, adjusting plans based on changing employee circumstances

• Leads all administrative aspects of leave cases, including: Tracking leave usage and entitlements, Coordinating PTO/sick/vacation integration, Partnering with Payroll and third-party administrators to ensure accurate leave dates and pay

• Administers and oversees all leave of absence programs, including FMLA, PWFA, USERRA, state and local leave programs (including emerging paid family and medical leave laws), disability coordination, and company leave policies

• Serves as internal liaison with the leave administrator to ensure accurate case setup, certifications, tracking, and return-to-work processes

• Leads group and individual consultation sessions on leave, disability, and accommodation programs, as needed

Communication / Stakeholder Management

• Serves as the primary point of contact for employees, managers, and HR Business Partners throughout the leave and accommodation lifecycle

• Engages proactively with stakeholders, providing guidance, answering questions, and ensuring a consistent and supportive experience

• Promotes a collaborative, consultative approach between employees, HR, Legal, Payroll, and the leave administrator

• Serves as a subject matter expert for leave and accommodation programs, providing real-time support on complex cases

• Provides guidance and education to employees, managers, and HR Business Partners on leave and accommodation programs, ensuring understanding of available options, processes, and responsibilities