Operational Key Account Manager
US$82,500 – US$103,500 / yr base salary
Posted 1 Oct 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
| Base salary | US$82,500 – US$103,500 / yr |
|---|
Field of studyBusiness, Logistics, Supply Chain Management (or related)
Study levelBachelor's
Field of studyBusiness, Logistics, Supply Chain Management (or related)
Study levelMaster's
DSV – Global Transport and Logistics
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Visit dsv.com and follow us on LinkedIn and Facebook.
Location: USA - Itasca, N Arlington Heights Rd
Division: Air & Sea
Job Posting Title: Operational Key Account Manager
Time Type: Full Time
Summary
As an Operational Key Account Manager at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.
Key Responsibilities
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Account Management
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- Act as primary contact for key accounts as defined by branch- and regional management
- Penetrate customer’s organization to identify and build relationships at all levels
- Work across DSV’s network and divisions to maintain and grow share of wallet
- Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes
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- Provide clients with market insights to best predict and maneuver market challenges
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- Create, maintain and update SOPs
- Lead client onboarding and implementation
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Operational Execution
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Oversee day-to-day operational activities, identify risks, pain points and service gaps
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Lead any and all collaboration efforts across internal stakeholders involved with the client
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Head up and respond to spot quote requests identify upselling opportunities
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Ensure data quality KPIs are met including timeliness and billing days