IT Supporter

Job Req Number:  112221
Time Type: Full Time

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The DSV group, headquartered in Denmark, is one of the biggest transports and logistics companies in the world, with more than 150,000 dedicated employees, operating in more than 90 countries. 

You will join a global and determined group driven forward by the desire to grow and will be part of a dynamic group, which is characterized by high level professionalization and constant improvement.

Who do we look for?

We are looking for a candidate for the Contract Logistics IT Support team which supports the warehouse management system portfolio consisting of internal and external products.

Blue Yonder/JDA WMS solutions - Dispatcher

Other future add-ons that are externally purchased. Being knowledgeable in organization and coordination of respective responsible colleagues for all WMS related infrastructural aspects (Citrix, DBMS, Hardware, Network etc.) to manage efficiently any issue reported in this area.

Obtain excellent product knowledge from the software providers and maximize the in-house know-how to leverage the IT value chain. The role is to maintain a positive and constructive relationship with the internal and external customers to achieve common aims and objectives.

Support the global organization with excellent product knowledge, implementation experience, and IT insight. Particularly, it requires a strong focus on the 3 regional business solution teams and the corporate service and consulting function.

Roles & Responsibilities:

• The key role is to support all aspects around the WMS application infrastructure. As per request the position supports the corporate warehouse applications, which are:

- Blue Yonder/JDA Dispatcher

- Further related software packages as EMS, Parcel system

- Oracle database

- Citrix environment

• Coordination and management of all system administrative relevant IT aspects within support area for warehouse applications
• Consulting with the requesting parties in all questions and technical aspects of warehouse application infrastructure and respective process definition
• Daily professional support of implemented warehouse management systems in all technical aspects in DSV Blue Yonder/JDA, third party software providers) and ticketing systems
• In this role he/she will be working in an environment with multiple partners, the IT infrastructure teams, the logistics teams, the regional IT warehouse project teams, etc.