Outbound Operations Manager

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.  

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. 

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. 

Visit dsv.com and follow us on LinkedIn and Facebook.

Location: USA - Canal Winchester, Robinette Way 

Division: Solutions 
Job Posting Title: Outbound Operations Manager (1st Shift: Mon-Fri-8:00 AM-4:30 Pm) 
Time Type: Full Time

Position Description Summary:

Responsible for planning, scheduling, coordinating, and measuring all operations within a warehouse facility.  Develop, implement, and measure standard operating processes within facility.  Work from customer business schedules, develop daily schedules and measure performance to schedules.   Oversee safety programs within the warehouse and ensure that customer satisfaction is high.

Principal Accountabilities (The following is intended to describe the general nature and level of work being performed.  It is not an exhaustive list of all expectations.):

1. Establish and maintain warehouse operational infrastructure
2. Price all new business associated within facility
3. Develop and maintain ISO level operation guidelines and metrics including communication to internal and external customers
4. Develop and monitor productivity standards
5. Develop and maintain efficient, cost effective operations layout
6. Establish and maintain daily operating schedules
7. Coordinate daily cycle counts
8. P&L responsibility for the operation
9. Develop and maintain an internal training center within operation
10. Present facility operations to prospective customers
11. Ensure a safe working environment at all times and that employees comply with the use of personal protective equipment and proper precautions
12. Provide customer service to prevent and resolve errors
13. Select and place staff, ensure staff receives training for their job activities, and define specific job assignments.  Manage performance to ensure required levels of productivity and organizational objectives are met

The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

Working Environment:

Assignment Complexity - Work on problems of diverse scope where analysis of situation or data requires review of identifiable factors. Exercise judgment within defined procedures and policies to determine appropriate action. Act as advisor to unit or sub-units, become actively involved as required to meet schedules or resolve problems.

Accountability – Provide immediate supervision or assigns tasks to a unit or group of employees. May provide general or direct supervision to exempt employees and/or skilled nonexempt employees. A portion of time may be spent performing individual tasks.

Impact of Decisions – Erroneous decisions or failure to achieve results will cause delays in schedules.

Working Relationships – Frequently interact with subordinates, outside customers, and/or functional peer groups at various management levels. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects/schedules, etc.

Scope – Receive assignments in form of objectives with goals and process to meet goals outlined. Provide guidance to employees according to established policies and management guidance. Work is reviewed by management to measure achievement of objectives. Administer company policies that directly affect subordinate employees. Recommend changes to unit or sub-unit policies.

Essential Functions:

Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.

Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel):

This is a management position. Bachelor’s degree or equivalent required. Exceptional interpersonal, analytical, problem-solving, and communication skills required. Generally prefer 3-7 years of related supervisory or management experience.

For this position, the expected base pay range is $95,000.00 – $105,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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