RN Case Manager

About Abby Care: Powering the future of care at home for all of America.

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

 

The Opportunity:

As our RN Case Manager, you will oversee the comprehensive care and coordination of services for patients within your caseload, reporting directly to the Director of Nursing in (state). In this high-agency role, you will hold high-level deliverables centered on managing patient care plans, providing critical clinical oversight to Home Health Aides (HHAs) and Certified Nursing Assistants (CNAs), and collaborating closely with families, primary care physicians, and therapy providers to ensure optimal, compassionate patient outcomes.

A true advocate and clinical leader, you are equally comfortable managing diverse clinical caseloads as you are educating families on complex care plans. Detail-oriented and highly organized, you have a passion for maintaining rigorous electronic documentation and possess the adaptive communication skills required to seamlessly coordinate across multi-disciplinary healthcare teams.

This is a Full-Time Hybrid opportunity based in Merrimack Valley/Lawrence, MA.

What you’ll work on:

• Coordinate comprehensive patient care: Manage a diverse caseload, collaborating with PCPs, therapy providers, and internal support teams to drive optimal clinical outcomes.

• Provide clinical oversight: Coach, supervise, and support Certified Nursing Assistants (CNAs) to ensure strict adherence to clinical standards and the highest quality of patient care.

• Develop individualized care plans: Design, implement, and adjust custom care plans tailored to patient-specific assessments and health goals.

• Maintain timely documentation: Execute accurate electronic charting with a preference for real-time documentation, ensuring a minimum of 24-hour turnaround time in alignment with regulatory standards.

• Support and educate families: Provide critical health education and compassionate support to patients and their families regarding treatment plans and healthcare needs.

• Manage clinical escalations: Identify and escalate appropriate issues, such as order management and immediate patient concerns, to Clinical Leads in a timely manner.

• Participate in clinical rotations: Support the team by participating in on-call rotations (approximately one weekend per month), holiday rotations, and weekday phone triage night coverage as needed.

• Drive quality assurance: Monitor and actively work to improve patient readmission rates while maintaining top-tier caregiver and patient satisfaction.

• Ensure administrative accuracy: Keep extended clinical visits within acceptable ranges and complete administrative tasks, including mileage reimbursements, thoroughly.

What success looks like:

In 12 months, the RN Case Manager will have successfully managed and optimized their patient caseload, maintaining a high standard of clinical documentation with consistent under-24-hour turnaround times. They will have built strong, trusting relationships with patients, families, and external providers, leading to measurable improvements in caregiver satisfaction and a reduction in patient readmission rates.

What you’ll have:

Required Qualifications:

• Education: Associate's Degree in Nursing or a Baccalaureate School of Nursing Degree (BSN).

• Licensure: Current, valid, and unencumbered license as a Registered Nurse (RN) in the state of (state), or a valid Compact/Multi-state RN License.

• Experience: Minimum of 2 years of clinical experience as a Registered Nurse.

• Transportation: Access to reliable transportation, a valid driver's license, and current auto insurance to facilitate local travel.

• Scheduling Flexibility: Ability to work flexible hours, travel locally to patient locations, and participate in on-call and weekend rotations.

• Location: Must reside or be willing to permanently relocate to the (city,state) area.

Preferred Qualifications:

• Home Health Experience: 1+ years of home health experience.

• Leadership: Prior clinical case management or supervisory experience.

• Clinical Specialization: Experience in pediatric or adult home care.

• Program Knowledge: Understanding of the Medicaid paid family caregiving program and the CNA scope of practice (training will be provided if needed).

• Assessment Tools: Familiarity with OASIS documentation standards (training will be provided if needed).

Benefits:

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.

• Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance.

• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.

• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).

• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Our Values

1. **Families First
   **Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”

2. Urgency with Precision
   Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.

3. **Relentlessly Resourceful
   **As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

4. **Purpose with Positivity
   **We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.

5. **Driven to Redefine What’s Possible
   **We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

Automated Decision Tools

Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements. We believe that these tools help ensure objective, data-based decisions during the hiring process, however, all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact talent@abbycare.org_._