Retail Operations Manager

Job Requirements

• Manage and oversee daily retail operations to ensure smooth and efficient business activities.

• Coordinate with retail partners and third-party vendors to support device deployment and operational readiness.

• Ensure proper installation, distribution, and maintenance coordination of robotic devices across retail locations.

• Develop and implement standard operating procedures (SOPs) to improve operational efficiency and service quality.

• Monitor store performance, operational KPIs, and device utilization to identify areas for improvement.

• Coordinate with Sales, Implementor, and other internal teams to ensure successful retail implementation.

• Handle operational issues and ensure timely resolution of problems at retail locations.

• Conduct regular site visits to monitor compliance with operational standards and partner requirements.

• Prepare operational reports, analyze performance data, and provide recommendations to management.

• Manage operational resources, schedules, and budgets to achieve business targets.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field.

• Minimum 3–5 years of experience in retail operations, field operations, or business operations, preferably with at least 1–2 years in a managerial or supervisory role.

• Experience managing multiple retail locations, business partners, or third-party vendors is preferred.

• Strong leadership, problem-solving, and decision-making skills.

• Excellent communication and stakeholder management skills.

• Ability to analyze operational data and prepare performance reports.

• Proficient in Microsoft Office or Google Workspace; experience with operational reporting tools is an advantage.

• Willingness to travel to retail locations and partner sites as required.

• Ability to work in a fast-paced environment and manage multiple priorities effectively.

• Fluent in English