Operations Associate
US$70,000 – US$100,000 / yr base salary
Posted 30 Dec 2025
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 1–3 yrs
- Management level
- Individual contributor
- Employment
- On-Site
- Contract
- Full-time
| Base salary | US$70,000 – US$100,000 / yr |
|---|
Operations Associate
Location: NYC (In-Person)
Compensation: Competitive salary + meaningful equity
Stage: YC-backed, early-stage
About Claim Health
Claim Health is the AI Revenue Platform for Post-Acute Care.
With the US population aging and preference for care moving to the home, post-acute care (home health, skilled nursing, home care, hospice) is one of the fastest growing verticals within healthcare. Post-acute providers operate across fragmented systems, manual workflows, and reactive processes that create operational drag and financial uncertainty. Claim Health replaces this fragmentation with an intelligent, software-driven platform that unifies data, automates execution, and enables real-time decision-making across revenue-critical operations.
We’re building an adaptive platform that brings clarity, predictability, and scale to environments where reliability matters.
About the Role
We’re hiring an Operations Associate to help design, build, and scale the core operational processes that power Claim Health. This role is ideal for someone with 1 to 3 years of experience in consulting or startup operations who enjoys ambiguity, systems thinking, and working directly with customers.
You’ll sit at the intersection of customer success, product, and engineering - owning implementations, tracking key metrics, and turning real-world complexity into scalable, repeatable workflows.
What You’ll Do
Build & Scale Operational Processes
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Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support
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Document and standardize processes through SOPs, playbooks, and internal tooling
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Identify operational bottlenecks and work cross-functionally to improve efficiency and reliability
Metrics & Operational Insight
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Define, track, and report on key operational and customer metrics (e.g., implementation timelines, workflow throughput, issue resolution)
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Build dashboards and lightweight analyses to inform product and operational decisions
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Use data to identify trends, surface risks, and prioritize improvements
Customer-Facing & Implementation Work
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Work directly with customers during onboarding and implementation to ensure successful adoption of Claim Health