Customer Success Manager
Posted 30 Sep 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2–5 yrs
- Management level
- Individual contributor
- Employment
- On-Site
- Contract
- Full-time
No salary listed for this role.
Customer Success Manager
Location: NYC (In-Person)
Compensation: Competitive salary + meaningful equity
Stage: YC-backed, early-stage
About Claim Health
Claim Health is the AI Revenue Platform for Post-Acute Care.
With the US population aging and preference for care moving to the home, post-acute care (home health, skilled nursing, home care, hospice) is one of the fastest growing verticals within healthcare. Post-acute providers operate across fragmented systems, manual workflows, and reactive processes that create operational drag and financial uncertainty. Claim Health replaces this fragmentation with an intelligent, software-driven platform that unifies data, automates execution, and enables real-time decision-making across revenue-critical operations.
We’re building an adaptive platform that brings clarity, predictability, and scale to environments where reliability matters.
About the Role
We're hiring our first Customer Success Manager to partner with our agencies after they go live and take each one to the next level.
Our platform powers a large share of each agency's revenue cycle: referral intake, eligibility and benefits verification, insurance mapping, prior authorization, and admit decisions. As agencies grow with us, there's always more value to unlock, whether that's new referral sources, new branches, new service lines, or more of their workflow running on Claim Health. You'll own that growth.
You'll be a strategic partner to agency leadership, backed by data. You'll bring each agency a clear picture of its performance, a plan for where to go next, and the follow-through to get there. You'll work side by side with our operations, product, and engineering team, and what you learn from customers will directly shape what we build.
This role is ideal for someone with 2 to 5 years in customer success, account management, or revenue cycle operations who wants real ownership over customer outcomes at an early-stage company.
What You’ll Do
Own Agency Partnerships
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Serve as the strategic partner to home health and hospice agency leadership, from intake directors to executives
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Build trusted, long-term relationships and be each agency's advocate inside Claim Health
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Own renewals, expansion, and references, all of which follow from delivering results
Drive Performance & Growth
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Build a growth plan for each agency with clear goals to help them increase admissions and revenue.