Service Management

Role Description & Responsibilities

Are you excited about extracting value from data in a scalable manner for one of the world's largest financial services groups?

If so, this role puts you at the centre of that work. You will be the trusted bridge between Allianz's Operating Entities and the platforms they build on, not by engineering the platform yourself, but by understanding what customers really need, clarifying direction, and making sure our Technology, AI, and Data & Analytics offerings are adopted and valued.That bridge sits at the crossroads of business, technology, and data, which means your work shapes how thousands of colleagues across Allianz Group turn data into decisions.

To get there, you will collaborate closely with platform engineering, data product, and senior leadership teams, turning the Allianz Data Platform and our wider portfolio into services that customers trust and keep coming back to.What we value most is your ability to build relationships, simplify complexity, navigate stakeholders, and carry engagement initiatives from the first conversation through to a lasting partnership.

As part of this role you will:

• Lead strategic customer engagement initiatives across key accounts, driving satisfaction, retention, and long-term value.
• Act as the primary point of contact and escalation for OE stakeholders on Technology, Data & Analytics, and AI initiatives, serving as a trusted advisor on technology implementation and adoption strategy.
• Translate business requirements into actionable engagement strategies, delivering operationally stable solutions and an exceptional customer experience.
• Develop and implement customer success frameworks, including onboarding programmes, health scoring systems, technology and data roadmaps, and proactive outreach.
• Analyse customer data and feedback to surface trends, risks, and opportunities — informing improvements to the customer journey and our Data & Analytics Platforms.
• Partner with Senior Leaders and Directors to define customer engagement strategy, and present regular business reviews highlighting key metrics, achievements, and areas for development.
• Collaborate with Data Platform and Global Data Product teams to advance and refine technology and data product offerings.
• Coach and mentor junior team members, fostering a culture of customer-centricity and continuous improvement.

✅  Basic Qualifications

• 6+ years of experience in customer success, customer engagement, account management, or related customer-facing roles.