System Specialist

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.  

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. 

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. 

Visit dsv.com and follow us on LinkedIn and Facebook.

Location: USA - New Berlin, 18200 W Lincoln Ave 

Division: Solutions 
Job Posting Title: System Specialist, WMS Superuser 
Time Type: Full Time

POSITION SUMMARY  

The WMS Super User is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to installing, maintaining and supporting the facilities computer systems. The WMS Super User will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users. May gather data TO EVALUATE A SYSTEM’S PERFORMACE, IDENTIFY USER NEEDS, AND determine system and network requirements. May be required to be “on call” outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals. 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Operations 

• Acts as the primary support of the client’s systems solutions for the user community. 

• Develops and maintains tracking tools for support service requests and resolutions by location and resource 

• Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application 

• Works with the company’s team to successfully close support service request issues and support testing activities 

• Works with project teams to help implement, maintain, and improve Internal Systems 

• Ensures that company and company assets are maintained responsibly 

• Effectively communicates relevant IT-related information to site management and client management (as appropriate)